National Runaway Safeline

Customer Support

• Respond to NRS crisis contacts across various hotlines.
• Remain active during shifts, taking multiple chats.
• Complete trauma-informed data collection.
• Ensure youth receive and understand resources provided.
• Complete warm handoffs with resource providers.
• Provide safe and supportive referrals.
• Maintain documentation of all crisis communications.
• Report child abuse and neglect as required by law.
• Participate in supervisions and other training-related functions.
• Engage in ongoing training and quality improvement efforts.

Crisis Services Support Specialist

• Respond to requests for Crisis Services Center coverage in a timely manner;
• Respond to NRS and Comprehensive Community Based Youth Services (CCBYS) contacts;
• Maintain quality documentation of all crisis communications;
• Report child abuse and neglect to appropriate authorities as required by law;
• Contribute to continuous quality improvement efforts.
• Ensure confidentiality of callers we serve;
• Demonstrate respect and acceptance of all individuals and communities serviced by, working in partnership with, or employed by NRS;
• Adhere to policies and procedures as outlined in the Employee Handbook.
• Participate, on camera, in regular supervision and staff meetings as required.
• Attend regular training provided in house, by partners, and for personnel professional development.
• Ability to attend events in various locations either via personal transportation, rental, or public transportation.
• Participate in assigned special projects and respond to ad hoc requests as assigned.

Crisis Services Support Specialist

Respite Crisis Services Support Specialist