Crisis Services Support Specialist

National Runaway Safeline

Crisis Services Support Specialist handling crisis contacts for youth facing crises and homelessness. Providing support via hotline and digital platforms while maintaining accurate documentation.

Posted 7/3/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in crisis intervention and social services, with strong capabilities in trauma-informed data collection, effective communication, and resource referral. Proficient in managing multiple tasks while maintaining detailed documentation and engaging in continuous training.

Highest-signal resume keywords

Crisis InterventionTrauma-Informed Data CollectionMicrosoft Office Suite ProficiencyBilingual Spanish SpeakingOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Crisis InterventionData EntryTrauma-Informed CareDocumentationResource Referral

Soft Skills

Excellent Communication SkillsInterpersonal SkillsCreative Problem-SolvingDetail-OrientedSelf-Starter

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft Outlook

Industry Keywords

Social ServicesCrisis ContactsChild Abuse ReportingQuality ImprovementYouth Resources

About the role

Key responsibilities & impact

Respond to NRS crisis contacts across various hotlines.
Remain active during shifts, taking multiple chats.
Complete trauma-informed data collection.
Ensure youth receive and understand resources provided.
Complete warm handoffs with resource providers.
Provide safe and supportive referrals.
Maintain documentation of all crisis communications.
Report child abuse and neglect as required by law.
Participate in supervisions and other training-related functions.
Engage in ongoing training and quality improvement efforts.

Requirements

What you’ll need

Knowledge and experience working in a social services environment, preferably with crisis intervention.
Self-starter and detail-oriented.
Excellent written and verbal communication skills.
Strong interpersonal skills for communicating with diverse teams.
Creative problem-solving skills.
Ability to prioritize and manage projects.
Proven organizational and multi-tasking skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Familiarity with data entry processes.
Commitment to the mission and operating goals of NRS.
Bilingual Spanish speaking preferred but not required.

Benefits

Comp & perks

Trauma-informed, solution-focused crisis intervention training.
Participation in all-staff and team meetings.
Ongoing training and continuing education opportunities.