Respite Crisis Services Support Specialist

National Runaway Safeline

Crisis Services Support Specialist providing trauma-informed crisis intervention via hotline and digital platforms. Back-up staff member assisting runaway, homeless, and at-risk youth and families.

Posted 7/3/2026part-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in crisis intervention and social services, with strong communication and interpersonal skills to effectively engage with diverse teams and communities. Proficient in Microsoft Office Suite and capable of managing projects while maintaining quality documentation and confidentiality.

Highest-signal resume keywords

Crisis Intervention ExperienceExcellent Written And Verbal Communication SkillsProficiency In Microsoft Office SuiteStrong Interpersonal SkillsBilingual Spanish Speaking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Crisis InterventionQuality DocumentationData Entry ProcessesProject ManagementMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Soft Skills

Creative Problem-SolvingDetail-OrientedFlexible And AdaptableSelf-StarterStrong Relationship Building

Industry Keywords

Social ServicesCrisis Services CenterChild Abuse ReportingConfidentialityContinuous Quality ImprovementNational Runaway Safeline

About the role

Key responsibilities & impact

Respond to requests for Crisis Services Center coverage in a timely manner;
Respond to NRS and Comprehensive Community Based Youth Services (CCBYS) contacts;
Maintain quality documentation of all crisis communications;
Report child abuse and neglect to appropriate authorities as required by law;
Contribute to continuous quality improvement efforts.
Ensure confidentiality of callers we serve;
Demonstrate respect and acceptance of all individuals and communities serviced by, working in partnership with, or employed by NRS;
Adhere to policies and procedures as outlined in the Employee Handbook.
Participate, on camera, in regular supervision and staff meetings as required.
Attend regular training provided in house, by partners, and for personnel professional development.
Ability to attend events in various locations either via personal transportation, rental, or public transportation.
Participate in assigned special projects and respond to ad hoc requests as assigned.

Requirements

What you’ll need

Knowledge and experience working in a social services environment, with a preference for experience with crisis intervention.
Have a flexible schedule with the ability to work some weekends and overnight hours
Responsive and able to assist with short-term requests for support;
Self-starter and detail-oriented;
Excellent written and verbal communication skills;
Strong interpersonal skills, including the ability to communicate with diverse teams and build strong relationships;
Creative problem-solving skills with a positive, solutions-oriented mindset;
Ability to be flexible and adaptable to the evolving needs of a dynamic team;
Experience prioritizing and managing projects from start to finish and proven track record of meeting deadlines;
Proven organizational and multi-tasking skills;
Proficiency in Microsoft Office Suite (Word, Excel, Outlook);
Familiarity with data entry processes and ability to utilize industry-specific software;
Commitment to the mission and operating goals of the National Runaway Safeline;
Bilingual Spanish speaking preferred, but not required.

Benefits

Comp & perks

All jobs remote
Flexible schedule