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Respite Crisis Services Support Specialist
National Runaway SafelineCrisis Services Support Specialist providing trauma-informed crisis intervention via hotline and digital platforms. Back-up staff member assisting runaway, homeless, and at-risk youth and families.
About the role
Key responsibilities & impact- Respond to requests for Crisis Services Center coverage in a timely manner;
- Respond to NRS and Comprehensive Community Based Youth Services (CCBYS) contacts;
- Maintain quality documentation of all crisis communications;
- Report child abuse and neglect to appropriate authorities as required by law;
- Contribute to continuous quality improvement efforts.
- Ensure confidentiality of callers we serve;
- Demonstrate respect and acceptance of all individuals and communities serviced by, working in partnership with, or employed by NRS;
- Adhere to policies and procedures as outlined in the Employee Handbook.
- Participate, on camera, in regular supervision and staff meetings as required.
- Attend regular training provided in house, by partners, and for personnel professional development.
- Ability to attend events in various locations either via personal transportation, rental, or public transportation.
- Participate in assigned special projects and respond to ad hoc requests as assigned.
Requirements
What you’ll need- Knowledge and experience working in a social services environment, with a preference for experience with crisis intervention.
- Have a flexible schedule with the ability to work some weekends and overnight hours
- Responsive and able to assist with short-term requests for support;
- Self-starter and detail-oriented;
- Excellent written and verbal communication skills;
- Strong interpersonal skills, including the ability to communicate with diverse teams and build strong relationships;
- Creative problem-solving skills with a positive, solutions-oriented mindset;
- Ability to be flexible and adaptable to the evolving needs of a dynamic team;
- Experience prioritizing and managing projects from start to finish and proven track record of meeting deadlines;
- Proven organizational and multi-tasking skills;
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook);
- Familiarity with data entry processes and ability to utilize industry-specific software;
- Commitment to the mission and operating goals of the National Runaway Safeline;
- Bilingual Spanish speaking preferred, but not required.
Benefits
Comp & perks- All jobs remote
- Flexible schedule
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Crisis InterventionQuality DocumentationData Entry ProcessesProject ManagementMicrosoft WordMicrosoft ExcelMicrosoft Outlook
Soft Skills
Creative Problem-SolvingDetail-OrientedFlexible And AdaptableSelf-StarterStrong Relationship Building