National Motor Freight Traffic Association, Inc.

Account Executive

• Build, manage, and grow a portfolio of SMB accounts within your assigned territory.
• Develop strong customer relationships and position TForce Freight solutions to meet shipping needs.
• Review sales reports and transportation trends to uncover new opportunities and revenue risks.
• Track sales activity and maintain a healthy pipeline of prospects.
• Collaborate cross‑functionally by sharing leads, bundling service solutions, and supporting joint proposals.
• Train customers on TForce’s digital shipping and tracking tools.
• Analyze revenue trends and provide service recommendations.
• Prepare weekly sales recaps, competitive updates, and account insights.

Account Executive, Local

Manager

• Rides with SAE's during joint sales calls to meet major account contacts, maintain existing business relationships and create new revenue opportunities.
• Participates in customer entertainment functions (e.g., dinners, concerts, sporting events, etc.) to talk with customers outside the business environment, focus on their issues, and discuss TForces' sales objectives.
• Reviews customer performance reports (e.g., sales measurement reports, pro detail reports, etc.) to provide status reports to the RSD and Service Center Manager.
• Meets with customers to gain an understanding of account fluctuations (i.e., shipping volume changes) and the reasons behind them and build rapports.
• Reviews SAE's performance for the previous year to provide feedback and direction, discuss sales strategies, and assist them in achieving future objectives.
• Meets with District Director of Sales to review current performance of the freight portfolio and develops targeted customers to assist the district in achieving targeted freight goals.
• Observes SAE's during sales calls to evaluate the effectiveness of their sales techniques and confirm the proper use of sales materials/presentations.
• Reviews Customer Pricing Request reports to evaluate the number of requests entered by each SAE and how effectively SAE's are supporting revenue producing accounts.
• Conducts Operations Sales meetings with the Service Center Manager to review sales accomplishments and issues with each SAE.
• Reviews SAE's sales calls, performance to evaluate the SAE's products and solutions knowledge to determine training needs.
• Observes SAE's and Service Center Managers communications skills to evaluate their ability to discuss TForces products/solutions and provide training to build business acumen.

Manager, Local

Administration

• Handles emails from external customers contacting the corporate office for assistance.
• Issues concerns and routes concerns to the appropriate location.
• Represents the corporate staff and the executive leadership team on customer issues received in written format.
• Responds to customer emails, letters and call backs while maintaining ownership of the situation.

Administrator, Customer Account Services

Local Manager

Recruitment

• Collaborate with hiring managers to understand the position and job requirements.
• Develop and implement effective recruitment strategies to source and attract qualified candidates.
• Review resumes and applications to identify potential candidates.
• Conduct screenings to assess candidate qualifications, experience and fit for the position.
• Work with the Hiring Manager to schedule interviews.
• Ensure timely communication and provide feedback to candidates.
• Track and analyze recruitment metrics to assess effectiveness
• Provide regular updates to direct manager on recruitment progress and market trends.
• Build a talent pipeline for future openings.
• Meet monthly and annual hiring goals.

Account Executive, Local

Manager, Local

Administrator, Customer Account Services

Local Manager

Manager, Local

Recruiter, Human Resources

Administrator, Customer Account Services