National Guardian Life Insurance Company

Technical Support – Temp to Hire

National Guardian Life Insurance Company

full-time

Posted on:

Location Type: Hybrid

Location: Madison • Wisconsin • 🇺🇸 United States

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Job Level

Junior

About the role

  • Provides remote and in-person technical support to all NGL employees
  • Maintains computer hardware and software
  • Provisions user access with a primary focus on supporting customers and systems at NGL
  • Collaborates with other ITCS staff, IT staff, and vendors to support customers
  • Maintains computer hardware and software, including packaging and deploying software
  • Performs user access provisioning
  • Ships, receives, and keeps up-to-date inventory of technical hardware
  • Provides after-hours, on-call support as necessary
  • Performs Incident Manager tasks, including setting up Incident Response Team meeting and communication, sending communications to the business, and keeping the Team focused on resolving the immediate incident

Requirements

  • High School Diploma or equivalency
  • Associate Degree in Computer Science or related field preferred
  • A minimum of one year of experience in customer technical support or related field required
  • Experience using System Center Configuration Manager (SCCM), Jira Service Management, Active Directory Users and Computers, and Exchange.
Benefits
  • 20 days of Paid Time Off growing to 25 days after 5 years
  • 11 Paid Holidays (10 company holidays and 1 personal holiday of your choice)
  • Health care, dental and vision plans
  • Up to $1,500 (Family) or $1,000 (Single) annually towards a Health Savings Account
  • Annual bonus based on company performance
  • Paid Parental Leave
  • 401(k) match up to 9%
  • Paid Sabbatical after 8 years
  • Paid Volunteer Time
  • Education Assistance Program
  • Employee Recognition Program
  • And much more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportcomputer hardware maintenancesoftware maintenanceuser access provisioningincident management
Soft skills
collaborationcommunicationcustomer service
Certifications
High School DiplomaAssociate Degree in Computer Science
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