Support Engineer

• Provide remote technical support for hardware, software, and network-related issues via inbound and outbound calls
• Troubleshoot and resolve technical problems and document support activity
• Escalate complex issues to appropriate teams when necessary
• Provide user-friendly guidance to non-technical users
• Analyze system performance and proactively identify potential issues
• Work primarily in a call-center based environment supporting Sentara Healthcare’s users
• Collaborate with team members and work independently in a fast-paced support environment

IT Technical Support Specialist

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Sales Support Analyst

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Helpdesk Technical Support Specialist

Junior IT Support Technician – Temporary