Help Desk Support Engineer
Blue Mantis
AndroidAzureMacOS
IT Technical Support Specialist
Sentara Health
full-time
Posted on:
Location Type: Hybrid
Location: Virginia Beach • Alabama, Florida, Idaho, Kansas, Louisiana, Maine, Maryland, Minnesota, Nevada, New Hampshire, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, Wyoming • 🇺🇸 United States
Visit company websiteSalary
💰 $29 - $49 per hour
Job Level
Mid-LevelSenior
About the role
- Provide remote technical support for hardware, software, and network-related issues via inbound and outbound calls
- Troubleshoot and resolve technical problems and document support activity
- Escalate complex issues to appropriate teams when necessary
- Provide user-friendly guidance to non-technical users
- Analyze system performance and proactively identify potential issues
- Work primarily in a call-center based environment supporting Sentara Healthcare’s users
- Collaborate with team members and work independently in a fast-paced support environment
Requirements
- Experience providing technical support in a call center environment
- Strong troubleshooting skills for hardware, software, and basic networking issues
- Ability to clearly explain technical solutions to non-technical users
- Proficiency in documenting tickets, solving complex issues and escalating issues when needed
- Customer-focused with the ability to handle high-volume inbound calls
- Ability to work standard shift 10:00 AM to 8:30 PM EST, 4 days a week (10-hour shifts)
- Bachelor’s Degree Preferred
- No specific certification or licensure requirements stated
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Opportunity to earn an annual discretionary bonus if eligibility criteria are met
- Market-competitive compensation packages, inclusive of base pay and incentives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootinghardware supportsoftware supportnetworking issuesticket documentationissue escalationsystem performance analysis
Soft skills
customer-focusedcommunicationproblem-solvingcollaborationindependenceadaptability
Certifications
Bachelor’s Degree
