National Energy System Operator

Backend Engineer

• Define and maintain the architecture vision, principles and target state for NESO’s Salesforce platform and associated applications
• Develop and maintain the Salesforce platform roadmap aligned with enterprise architecture, digital strategy and business priorities
• Act as the design authority for Salesforce platform architecture across NESO
• Establish reference architectures, standards, guardrails and reusable solution patterns
• Define integration, identity, security, data, automation and user experience architecture patterns
• Provide architectural direction to delivery teams and assure scalability, maintainability, resilience and operational supportability
• Review and assure Salesforce solution designs, integrations, data flows and platform configuration decisions
• Ensure Salesforce-enabled initiatives align with enterprise architecture, cyber security, data governance and regulatory requirements
• Identify and manage architectural risks, dependencies, design issues and technical debt
• Support major Salesforce programmes and initiatives, shaping solution options and architecture recommendations
• Work with product and delivery teams to maximise Salesforce value while avoiding unnecessary customisation and complexity
• Provide technical and architectural direction to delivery partners, managed service providers and suppliers
• Challenge supplier designs to protect platform integrity, value for money and long-term maintainability
• Collaborate with enterprise, solution, data, integration, security and infrastructure architects
• Build relationships with product owners, platform teams, business stakeholders and delivery partners
• Contribute to NESO’s architecture community of practice and improve governance, design quality and platform maturity

Salesforce Platform Architect

Procurement

• Develop and maintain procurement policies, procedures, and guidelines
• Lead development and implementation of governance frameworks and central procurement templates
• Monitor and evaluate procurement processes, workflows, system design, and compliance
• Recommend best practices to improve efficiency and achieve cost savings
• Partner with the Systems team to continuously improve the Ivalua platform
• Support AI-enabled capabilities within the Ivalua e-tool to improve user experience, data quality, compliance controls, and process efficiency
• Serve as a subject matter expert on regulated procurement policy and governance
• Provide strategic advice, guidance, and support to internal stakeholders
• Collaborate with legal, finance, compliance, and systems teams
• Coordinate the Procurement Assurance Forum, including agendas, pre-reads, minutes, distribution, and document storage
• Develop and deliver training on procurement policies, governance, the Procurement Act 2023, and utilities regulations
• Conduct audits and assessments and prepare reports for senior management
• Analyse market trends and industry developments
• Own the monthly Procurement team newsletter

Procurement Policy & Governance Lead

• Define and maintain the architecture vision, strategy and target state for NESO’s business platform ecosystem
• Develop platform roadmaps covering Salesforce, ServiceNow, Microsoft platform services, customer engagement platforms and future strategic capabilities
• Drive platform rationalisation, simplification and technical debt reduction
• Act as Design Authority for business platform architecture
• Establish reference architectures, standards, principles and reusable patterns
• Define integration, automation, identity, security and data architecture patterns
• Provide architecture assurance through NESO governance forums
• Lead architecture for major transformation initiatives impacting enterprise business platforms
• Drive adoption of cloud-native capabilities, automation, AI-enabled services and modern platform engineering practices
• Provide technical leadership for strategic suppliers and managed service providers
• Support procurement, vendor selection and technology investment decisions
• Lead, coach and develop a team of architects and technical specialists
• Manage Platform Architecture capability, including line management, work allocation and professional development
• Build architecture capability across the organisation and mentor architects across Strategy and Architecture

Enterprise Platform Architect

Engineering Manager

• Own and evolve the engineering practice for Response and Reform product areas within Market Change Delivery
• Provide strong technical leadership across distributed, multi-vendor engineering teams
• Define and uphold engineering standards, development guardrails, reusable patterns, and engineering best practices
• Translate architectural direction into actionable engineering plans and ensure high‑quality, production‑ready delivery
• Drive improvements in test automation, CI/CD, observability, and DevOps maturity
• Ensure clear documentation and remediation planning for technical debt
• Proactively manage engineering risks, integration dependencies, and quality across internal and vendor teams
• Partner with Product Managers, Solution Architects, Delivery Managers, and UX to shape product delivery and technical roadmap
• Grow and empower engineering leads by providing frameworks, coaching, and technical direction that enables them to challenge and uplift their squads.

Manager

• Own and maintain end-to-end delivery plans
• Manage RAID (Risks, Assumptions, Issues, Dependencies) with discipline
• Build strong relationships with business teams, product leads, platform teams, and vendor partners
• Manage budgets, cost tracking, forecasting, and financial governance across the product lifecycle
• Ensure Operational readiness in partnership with Service support teams
• Embed operational considerations early in delivery to support mature DevOps practices and minimise operational risk

Delivery Manager

Operations

• Monitor the performance, capacity and availability of DSI services, ensuring issues are identified and addressed promptly.
• Develop and maintain service dashboards and reports (e.g. PowerBI to track SLAs, KPIs, and trends for governance and service reviews.
• Maintain and update service documentation in Confluence , ensuring runbooks, knowledge articles, and processes are accurate and accessible.
• Coordinate technical troubleshooting and incident response , working with internal teams and third-party vendors to restore service performance.
• Support the transition of new features into live service , ensuring operational readiness and alignment with service standards.
• Manage and improve service desk processes , contributing to performance reviews and improvement planning.
• Track and report on service metrics , contributing to review and identifying opportunities for service improvement.
• Act as a key contact for service tooling and reporting queries , ensuring feedback is prioritized into the product backlog.
• Contribute to continuous improvement initiatives, using service data and tooling insights to recommend enhancements.
• Provide updates and insights to service governance forums , ensuring performance and operational risks are effectively communicated.

Service Operations Analyst

Team Lead

• Lead the CNI Platform RedHat team
• Provide 24/7 system management and administration expertise in a high-availability, mission-critical environment
• Engage and collaborate with all technical leads
• Liaise with third-party service centers and engineers as needed
• Support project teams by designing, reviewing, and approving future CNI services that utilize storage and backup technologies
• Assist project teams in creating detailed project plans for new system designs and rollouts
• Embrace and strive to implement 'Best in Class' standards
• Execute application and system transition processes to enable standby or site failover capabilities
• Take ownership of and manage problem resolution
• Provide technical assistance, training, and mentoring to other aspiring technical resources
• Monitor workflow management tools and respond to logged tasks, incidents, and requests

CNI Team Lead

Analyst

• Supporting the management of the Enterprise Portfolio pipeline, ensuring all demand is captured, tracked and maintained with accurate and up-to-date information.
• Managing the portfolio “front door” process, coordinating submissions, ensuring completeness of information and supporting the governance and approvals process.
• Support the prioritisation and phasing of portfolio activity by providing analysis, data and insights to enable alignment to strategic objectives and investment constraints.
• Developing and maintaining portfolio plans, ensuring alignment across programmes, projects and key BAU initiatives.
• Supporting portfolio financial tracking and reporting, ensuring accurate and timely insight on spend, forecasts and financial performance.
• Developing and maintaining high-quality portfolio data, MI and reporting to provide clear, actionable insight to stakeholders and governance forums.
• Supporting governance forums and approval processes by preparing high-quality materials, ensuring data accuracy and enabling effective decision-making.
• Contributing to the continuous improvement of portfolio pipeline, planning and financial management processes, ensuring efficiency, consistency and best practice.

Senior Portfolio Analyst

Program Manager

• Lead the team that builds and manages WESR’s central activity plan and its business health
• Ensure every workstream, resource, and timeline aligns with WESR leadership’s strategic steer
• Develop and coordinate the delivery of WESR’s central activity plan—annual, quarterly, and ad-hoc
• Link system priorities, leadership steer, and available resources
• Proactively manage the activity triage and prioritisation process in WESR
• Identify and manage cross-team interdependencies, overlaps, and delivery risks
• Provide clear recommendations to leadership to drive WESR’s portfolio
• Lead the creation of clear portfolio insights and dashboards for leadership and NESO governance groups
• Coordinate dynamic resource allocation and knowledge-sharing across WESR
• Monitor progress, risks, and performance against the plan
• Intervene or re-prioritise as needed
• Manage and develop a multidisciplinary team focused on proactive delivery and coordination