Service Operations Analyst

National Energy System Operator

Service Operations Analyst at NESO focusing on service stability, performance, and user experience in energy sector. Working on data sharing infrastructure and incident management processes.

Posted 8/1/2026full-timeWarwick • 🇬🇧 United KingdomJunior💰 £50,000 - £57,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in service operations, focusing on performance monitoring, incident response, and continuous improvement within digital environments. Proficient in utilizing service data and dashboards to enhance operational efficiency and support governance.

Highest-signal resume keywords

Service Operations ManagementPerformance MonitoringIncident Response CoordinationService Documentation MaintenanceContinuous Improvement Initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance MonitoringIncident ResponseService ReportingService Desk Process ManagementData Analysis

Soft Skills

CollaborationProblem-SolvingCommunication

Tools & Technologies

PowerBIConfluence

Industry Keywords

Digital TransformationEnergy SectorService StabilityUser ExperienceGovernance

About the role

Key responsibilities & impact

Monitor the performance, capacity and availability of DSI services, ensuring issues are identified and addressed promptly.
Develop and maintain service dashboards and reports (e.g. PowerBI to track SLAs, KPIs, and trends for governance and service reviews.
Maintain and update service documentation in Confluence , ensuring runbooks, knowledge articles, and processes are accurate and accessible.
Coordinate technical troubleshooting and incident response , working with internal teams and third-party vendors to restore service performance.
Support the transition of new features into live service , ensuring operational readiness and alignment with service standards.
Manage and improve service desk processes , contributing to performance reviews and improvement planning.
Track and report on service metrics , contributing to review and identifying opportunities for service improvement.
Act as a key contact for service tooling and reporting queries , ensuring feedback is prioritized into the product backlog.
Contribute to continuous improvement initiatives, using service data and tooling insights to recommend enhancements.
Provide updates and insights to service governance forums , ensuring performance and operational risks are effectively communicated.

Requirements

What you’ll need

Passionate about digital transformation in the energy sector, with a focus on service stability, performance and user experience.
Passionate about using service data, dashboards, and tooling to improve operations and support continuous improvement.
Experienced in service operations within technical or digital environments, including monitoring, incident response, and performance reporting.
Experienced in maintaining service documentation and knowledge bases (e.g. Confluence) to support governance and transparency.
Experienced in coordinating with internal teams and suppliers to resolve issues, manage escalations, and transition new features into live service.

Benefits

Comp & perks

You will receive a bonus based on company performance
26 days annual leave as standard
A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
Annual Enrollment to NESO Savings Plan, when you save between £20- £500 a month from your take-home pay, we will pay a 50% matching contribution.
Flexible Bank Holidays & Holiday Trading
Additional Birthday Day Off
Cycle to Work Scheme, Retail & Gym Discounts
Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance