National Counseling Group

Operations

• Lead the day-to-day operations and clinical oversight of multiple IDD residential programs.
• Supervise Residential Managers and Behavioral Support Professionals (BSPs), providing coaching, accountability, performance evaluations, training oversight, and professional development.
• Recruit, interview, hire, onboard, and support Direct Support Professionals (DSPs).
• Manage employee performance, conduct investigations, and implement progressive disciplinary action when needed.
• Ensure compliance with IDD Waiver requirements, state and federal regulations, company policies, licensing standards, and survey readiness through ongoing monitoring and corrective action.
• Oversee incident reporting, investigations, documentation, and required regulatory reporting.
• Coordinate admissions, discharges, referral assessments, housing placement, and continuity of care with treatment teams, families, guardians, referral sources, and community partners.
• Conduct routine residential inspections to ensure homes remain safe, clean, secure, and compliant with environmental, emergency preparedness, and safety standards.
• Oversee residential properties, leases, maintenance, repairs, fleet vehicles, and vendor relationships to maintain safe, quality living environments.
• Participate in interdisciplinary treatment team meetings while monitoring behavioral trends, consumer outcomes, and rights restrictions.
• Review and approve billing documentation when Residential Managers are unavailable.
• Provide leadership during crisis situations and participate in a 24/7 leadership on-call rotation with the Director of Operations.

IDD Residential Operations Manager – Residential Services

Recruitment

• Develop employee schedules based on approved treatment plans and upload schedules into the Electronic Health Record (EHR).
• Coordinate daily staffing needs, manage employee call-offs, and secure qualified replacement staff.
• Monitor staffing levels and proactively minimize overtime by reviewing schedules.
• Review staffing schedules at least twice daily and respond promptly to schedule changes.
• Review and approve Paid Time Off (PTO) requests within three business days.
• Verify that all employees have completed required training before assignments.
• Monitor attendance and communicate concerns regarding tardiness and absenteeism.
• Participate in Admissions Planning Committee meetings.
• Notify the Operations Manager of employee resignations and staffing changes.
• Meet monthly with the Director of Operations to review staffing trends.
• Assist with recruiting, interviewing, and hiring Direct Support Professionals (DSPs).

IDD Residential Operations Manager – Residential Services

Healthcare Staffing & Scheduling Coordinator – IDD Residential Services