IDD Residential Operations Manager – Residential Services

National Counseling Group

Lead daily operations and clinical coordination for IDD residential services. Collaborate with management and support teams to ensure high-quality care and regulatory compliance.

Posted 7/28/2026full-timeHuntington • Virginia, West Virginia • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing IDD residential programs, ensuring compliance with regulatory standards, and providing leadership in crisis situations. Proficient in employee performance management, training oversight, and interdisciplinary collaboration to support individuals with Intellectual and Developmental Disabilities.

Highest-signal resume keywords

Leadership Experience in IDD Residential ServicesKnowledge of IDD Waiver ServicesLicensed Behavioral Health ProfessionalCrisis Response ManagementRegulatory Compliance Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance EvaluationsIncident ReportingDocumentation StandardsBehavioral Support Professional CredentialingResidential Operations Management

Soft Skills

Leadership SkillsCommunication SkillsOrganizational SkillsProblem-Solving Skills

Tools & Technologies

Residential Inspection ToolsBilling Documentation Systems

Certifications & Qualifications

First Aid CertificationCPR CertificationBloodborne Pathogens CertificationRestrictive Interventions Certification

Industry Keywords

Intellectual and Developmental DisabilitiesHuman ServicesBehavioral HealthCrisis SituationsPerson-Centered Care

About the role

Key responsibilities & impact

Lead the day-to-day operations and clinical oversight of multiple IDD residential programs.
Supervise Residential Managers and Behavioral Support Professionals (BSPs), providing coaching, accountability, performance evaluations, training oversight, and professional development.
Recruit, interview, hire, onboard, and support Direct Support Professionals (DSPs).
Manage employee performance, conduct investigations, and implement progressive disciplinary action when needed.
Ensure compliance with IDD Waiver requirements, state and federal regulations, company policies, licensing standards, and survey readiness through ongoing monitoring and corrective action.
Oversee incident reporting, investigations, documentation, and required regulatory reporting.
Coordinate admissions, discharges, referral assessments, housing placement, and continuity of care with treatment teams, families, guardians, referral sources, and community partners.
Conduct routine residential inspections to ensure homes remain safe, clean, secure, and compliant with environmental, emergency preparedness, and safety standards.
Oversee residential properties, leases, maintenance, repairs, fleet vehicles, and vendor relationships to maintain safe, quality living environments.
Participate in interdisciplinary treatment team meetings while monitoring behavioral trends, consumer outcomes, and rights restrictions.
Review and approve billing documentation when Residential Managers are unavailable.
Provide leadership during crisis situations and participate in a 24/7 leadership on-call rotation with the Director of Operations.

Requirements

What you’ll need

Bachelor's degree in a human services field with at least two years of experience supporting individuals with Intellectual and Developmental Disabilities (IDD), mental health, or substance use disorders.
Bachelor's degree in a non-human services field with at least four years of related experience.
Master's degree in a human services field with at least one year of related experience.
Licensed behavioral health professional.
Credentialed Level II Behavioral Support Professional (BSP), or Level I BSP with at least five years of experience.
Leadership experience in IDD residential services, behavioral health, or a related human services setting.
Strong knowledge of IDD Waiver services, residential operations, regulatory compliance, documentation standards, person-centered care, and crisis response.
Excellent leadership, communication, organizational, and problem-solving skills.
Valid driver's license, reliable transportation, and an acceptable driving record.
Ability to obtain or maintain First Aid, CPR, Bloodborne Pathogens, and Restrictive Interventions certifications.
Ability to travel locally, participate in an on-call rotation, and respond to emergencies outside normal business hours when needed.

Benefits

Comp & perks

Competitive compensation based on experience
Hybrid schedule with the ability to work remotely one day per week.
Comprehensive medical coverage through Anthem, including access to the Sydney Health app with 24/7 virtual care from licensed physicians, therapists, and psychiatrists
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Two dental plan options through Delta Dental
Vision coverage through EyeMed
Dependent Care Flexible Spending Account
Generous paid time off
401(k) and Roth retirement savings plans administered by Empower
Complimentary financial planning and education resources
Voluntary supplemental benefits, including Accident, Critical Illness, and Short-Term Disability coverage
Educational Assistance Program (eligibility based on position and length of service)
Professional development, continuing education, and career advancement opportunities
Licensure Residency Program for eligible full-time clinical staff
A collaborative leadership team committed to your success and professional growth