Field Allocation Manager
National Centre for Social Research
full-time
Posted on:
Location Type: Hybrid
Location: Romford • United Kingdom
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About the role
- Using corporate systems, undertake efficient and timely allocations of work to fieldworkers, enabling project KPIs to be met.
- Reallocate work in a timely manner, minimising the length of fieldwork days lost due to work not being appropriately covered.
- Ensure a fair allocation that supports fieldworker retention whilst also ensuring value for money. · Work collaboratively with Field Performance Managers and field interviewers, to ensure that allocations are made with the fullest information, minimising the need for corrections.
- Ensure new starters have workloads that optimise their retention.
- Identify briefing requirements (include updating systems and passing outcomes to relevant stakeholders as appropriate), confirm briefing and training requirements have been completed.
- Follow and update project planned tasks (Teamwork).
- Escalate issues with Head of Field Management as appropriate; consult effectively to handle and resolve issues.
- Fieldworker Resource:
- Identify future field interviewer requirements in collaboration with Field Performance Managers, based on future project allocations and existing capacity, making recommendations to Head of Field Management on recruitment needs.
- Work with the team responsible for delivering field interviewer recruits, ensuring they have the most up to date information on recruitment needs.
- Service Delivery:
- Provide excellent service, resolve issues promptly and accurately.
- Provide expertise on matters relating to fieldwork allocation.
- Build and maintain positive relationships with internal and external stakeholders.
- Process Improvement:
- Identify opportunities for process improvement and implement best practices.
- Develop and update standard operating procedures.
- Support the implementation of new systems and technologies.
Requirements
- Proven experience with Excel.
- Excellent Communication Skills.
- Resource Deployment/redeployment.
- Stakeholder engagement and cooperation.
- Strong analytical and problem-solving skills.
- Ability to manage changing priorities and respond to unexpected challenges.
- Desirable:
- Familiarity with project management tools such as Teamwork, MS Project, or similar.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Excelresource deploymentanalytical skillsproblem-solving skills
Soft Skills
communication skillsstakeholder engagementcooperationability to manage changing prioritiesability to respond to unexpected challenges