National Carwash Solutions

Technician

• The Chemical Technician plays a critical role in our engagement and customer longevity.
• Responsible for ensuring maximum customer satisfaction, troubleshooting and resolving immediate issues.
• Proactively addressing any potential issues and identifying areas of opportunity as it relates to the customer experience.
• Provide professional, expert solutions to all customers.
• Enable their business to be profitable and ensure customers leave satisfied with a clean vehicle.
• Maintain chemical inventory and replenishment orders.
• Conduct site surveys and execute corporate accounts.
• Support on-site training and maintain accurate customer files.

Chemical Technician

Implementation Specialist

• Travel to Clarity site launch locations to provide real-time troubleshooting and on-the-spot training to field crews as they begin using the platform.
• Serve as the primary point of contact during initial site launches, embodying a 'teach the teacher' approach to empower clients for future self-sufficiency.
• Effectively resolve technical issues, ensuring minimal disruption to client operations and maintaining a positive customer experience.
• Manage high-pressure situations, providing calm and effective solutions to urgent problems.
• Utilize networking and connectivity experience, as well as hardware/software installation knowledge, to address technical challenges.
• Demonstrate strong logical and problem-solving skills to diagnose and resolve complex issues.
• Maintain clear and efficient communication with the centralized command center, providing detailed and accurate information for further troubleshooting.
• Capture and document relevant details regarding issues and solutions for future reference and process improvement.
• Represent the AMP brand professionally and positively during the critical early stages of client relationships.
• Build rapport quickly with new clients, establishing trust and ensuring a positive onboarding experience.
• Provide exceptional customer service, maintaining AMP's reputation for 'white glove' support.
• Deliver comprehensive training on the Clarity platform to field crews, ensuring they understand and can effectively utilize the system.
• Identify opportunities for process improvement, contributing to more efficient onboarding and enhanced customer satisfaction.
• When not launching new sites, travel to existing customer sites that require additional in-person training or troubleshooting on any of the AMP platforms.
• Travel extensively, including weekends, to support site launches and customer visits.
• Maintain a flexible schedule to accommodate the demands of on-site support and client needs.

Technology Implementation Manager

Business Development Rep

• Responsible for prospecting, retaining and growing sales in regard to NCS cleaning solutions product sales and account contract agreements to consistently meet and or exceed sales budgets.
• Research companies and build targeting prospect lists, developing strategies that increase new account penetration, bring new business on efficiently and create a long-term, fully committed customer base.
• Develop compelling and meaningful value to customer using insight, business analysis, problem solving and flexibility with a focus on forward thinking by identifying opportunities, threats and trends; anticipating future barriers and issues, as well as analyzing and interpreting organized customer economics/financial performance.
• Responsible for being a subject matter expert on all NCS cleaning solutions.

Business Development Representative, Carwash Chemical

Manager

• Build and manage field service team of 12 – 15 employees
• Manages service team members in Southern Texas
• Manage scheduling and training of field service technicians and chemical delivery specialists
• Establish performance goals for designated team of technicians
• Coach and guide direct reports in safety compliance, quality, and customer satisfaction
• Provide leadership, technical guidance, and continuing education in field operations
• Monitor and manage expenses, revenue, and margin targets
• Prepare and control operational budgets and inventory
• Communicate with customer and travel to assigned locations
• Act as primary point of resolution for escalating customer issues and/or complaints
• Monitor service metrics and KPIs

Chemical Technician

Technology Implementation Manager

Business Development Representative, Carwash Chemical

Territory Service Manager