Technology Implementation Manager

National Carwash Solutions

Technology Implementation Manager role assisting AMP clients with on-site support and trainings during technical platform launches. Must be adaptable and have a strong tech background for client satisfaction.

Posted 6/19/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Travel to Clarity site launch locations to provide real-time troubleshooting and on-the-spot training to field crews as they begin using the platform.
Serve as the primary point of contact during initial site launches, embodying a 'teach the teacher' approach to empower clients for future self-sufficiency.
Effectively resolve technical issues, ensuring minimal disruption to client operations and maintaining a positive customer experience.
Manage high-pressure situations, providing calm and effective solutions to urgent problems.
Utilize networking and connectivity experience, as well as hardware/software installation knowledge, to address technical challenges.
Demonstrate strong logical and problem-solving skills to diagnose and resolve complex issues.
Maintain clear and efficient communication with the centralized command center, providing detailed and accurate information for further troubleshooting.
Capture and document relevant details regarding issues and solutions for future reference and process improvement.
Represent the AMP brand professionally and positively during the critical early stages of client relationships.
Build rapport quickly with new clients, establishing trust and ensuring a positive onboarding experience.
Provide exceptional customer service, maintaining AMP's reputation for 'white glove' support.
Deliver comprehensive training on the Clarity platform to field crews, ensuring they understand and can effectively utilize the system.
Identify opportunities for process improvement, contributing to more efficient onboarding and enhanced customer satisfaction.
When not launching new sites, travel to existing customer sites that require additional in-person training or troubleshooting on any of the AMP platforms.
Travel extensively, including weekends, to support site launches and customer visits.
Maintain a flexible schedule to accommodate the demands of on-site support and client needs.

Requirements

What you’ll need

Proven experience in customer service, technical support, or a related field.
Strong networking and connectivity experience, with hardware/software installation knowledge.
Excellent communication, interpersonal, and problem-solving skills.
Ability to build rapport quickly and establish strong client relationships.
Strong logical and analytical skills.
Ability to work independently and as part of a remote team.
High level of attention to detail and organizational skills.
Willingness and ability to travel extensively, including weekends.
Ability to thrive in fast-paced and dynamic environments.
Strong comfort level with learning and teaching new software.
For qualification to drive a company vehicle: Must have a valid driver’s license and good driving record.
Driving record with no more than two (2) moving violations within the past 5 years; no preventable, at-fault accidents within the past 5 years.
No impaired driving convictions, pending charges, or test refusals within the past 5 years.

Benefits

Comp & perks

Highly competitive salaries
Potential equity interest in a rapidly growing company
Generous PTO policy and holiday schedule
401(k) plan with company matching
Excellent medical, dental, and vision insurance
Located at Atlanta Tech Village, the 4th largest tech space in the US
World-class engineering team with an incredible track record
Robust development stack and hybrid cloud architecture
Team-building events, outings, and hackathons
State-of-the-art workspace and hardware
Strong focus on community service and volunteering
Free gym, snacks, and beverages

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporthardware installationsoftware installationnetworkingconnectivityproblem-solvinganalytical skillsattention to detailcustomer servicetraining

Soft Skills

communicationinterpersonal skillsrapport buildingorganizational skillsindependent workteam collaborationadaptabilitycalm under pressurecustomer experienceprocess improvement

Certifications

valid driver’s license