Healthcare Account Manager
National Association of Community Health Centers (NACHC)
full-time
Posted on:
Location Type: Remote
Location: Oregon • United States
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Salary
💰 $77,235 - $143,737 per year
About the role
- Cultivate and maintain strong relationships with member executives and key stakeholders
- Lead, organize, and facilitate recurring member check-ins, site visits, and ad hoc meetings
- Collaborate with members and internal teams to identify gaps in service
- Maintain accurate and timely account documentation, including meeting notes, action items, service history, CRM entries, and financial insights
- Partner across OCHIN departments to support new product onboarding, technology optimization, professional services, and the transition from stabilization to maintenance
Requirements
- Strong understanding/knowledge of Acute Care/Ambulatory clinical operations and EHR (preferably Epic) is required
- Experience in healthcare Account Management, Business Development, or Customer Success Management preferred
- Knowledge of Healthcare Information Technology, EPIC preferred
- Knowledge of a Customer Relationship Manager [CRM] and Microsoft Office Software Suite preferred
- Experience working with FQHC and CCN highly preferred
- Experience in creating, maintaining and enhancing member relationships at the executive level preferred
- Ability to create and maintain accurate / accessible and organized documentation preferred
- Excellent and strong communication, listening and questioning skills
- Ability to identify and partner (internally and externally) to offer new business solutions
- Ability to effectively manage internal and external staff relationships, promptly reply to inquiries, ensure service level agreements are kept and manage expectations
Benefits
- Generous compensation package
- Professional advancement opportunity
- Healthy work-life balance
- COVID-19 Vaccination Requirement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Acute Care operationsAmbulatory clinical operationsEHREpicHealthcare Information TechnologyCustomer Relationship Manager (CRM)Microsoft Office Software SuiteAccount ManagementBusiness DevelopmentCustomer Success Management
Soft Skills
communication skillslistening skillsquestioning skillsrelationship managementorganizational skillsdocumentation skillsproblem-solvingcollaborationstakeholder engagementservice level agreement management