National Apartment Association (Naahq)

Marketing Operations

• Support the Marketing Manager in coordinating cross-departmental requests and prioritizing workloads
• Manage and maintain marketing projects, tasks, and timelines in ClickUp
• Monitor project progress, flag risks or delays, and help maintain clear communication
• Assist in developing and improving department processes, templates, and documentation

Marketing Operations Specialist

Affiliate Manager

• Serve as a primary point of contact for affiliates by providing timely, courteous, and solutions-oriented customer service.
• Coordinate with internal NAA departments to facilitate affiliate requests.
• Support the administration of affiliate and member programs.
• Maintain and manage affiliate records, reports, and databases.
• Communicate proactively with affiliate leaders regarding reporting requirements.
• Assist with affiliate communications, including developing and distributing newsletters.
• Manage and update designated affiliate web platforms and resource libraries.
• Provide logistical and administrative support for affiliate-related meetings and events.
• Support data collection and analysis related to affiliate membership reporting.
• Collaborate with the Data & Applications Management (DAM) team on data-related initiatives.
• Provide administrative and coordination support to department leadership as needed.

Marketing Operations Specialist

Affiliate & Member Engagement Specialist