National Apartment Association (Naahq)

Operations

• Oversee daily execution of system processes within a Salesforce-centric production environment
• Ensure effective technology operations, user support and training
• Collaborate cross-functionally to deliver high-quality support and technical guidance across the organization
• Manage External CRM Support Requests
• Collaborate with developers, vendors, or internal stakeholders to troubleshoot and resolve deep technical issues
• Maintain documentation of recurring issues and solutions to improve future support processes
• Identify requests that need to go through NAA’s Project Review Team
• Customize and configure CRM features to align with business goals
• Work with departments to understand their needs and translate them into CRM solutions
• Identify automation opportunities and implement workflows to improve efficiency
• Stay current with CRM trends, tools, and integrations
• Ensure CRM data is accurate, complete, and up to date
• Create and maintain standards for data entry, process compliance, and system usage
• Provide leadership, mentorship, and performance management for a team
• Assess team capacity and skill gaps

Senior Manager, Technology Operations

Manager

• Senior Manager of Credentialing & Training Program Development responsible for developing, planning and executing new and existing programs and activities, primarily training and curriculum development for NAA Education Institute’s assessment-based certificate programs.
• Maintenance and administration of NAAEI core assessment-based certificate program curriculum and assessment content.
• Developing and implementing content updates and reviewing processes to ensure relevancy of the programs.
• Development and delivery of programs’ curricula, training course content, virtual activities such as webinars, online courses and reference materials.
• Management of volunteer teams to maintain credential program assessment cycles.
• Management of NAAEI’s instructor training programs, to include the Instructor Audit Program, Advanced Facilitator Training and NAAEI Faculty Program.
• Development and implementation of sales plans for National Training and Corporate Training programs and support of general NAAEI marketing efforts.

Senior Manager, Technology Operations

Senior Manager, Credentialing & Training Program Development