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National Apartment Association (Naahq)

Senior Manager, Technology Operations

National Apartment Association (Naahq)

Senior Manager of Technology Operations at NAA, overseeing Salesforce system processes and providing user support and training.

Posted 6/19/2026full-timeArlington • Virginia • 🇺🇸 United StatesSenior💰 $90,000 - $95,000 per yearWebsite

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Oversee daily execution of system processes within a Salesforce-centric production environment
  • Ensure effective technology operations, user support and training
  • Collaborate cross-functionally to deliver high-quality support and technical guidance across the organization
  • Manage External CRM Support Requests
  • Collaborate with developers, vendors, or internal stakeholders to troubleshoot and resolve deep technical issues
  • Maintain documentation of recurring issues and solutions to improve future support processes
  • Identify requests that need to go through NAA’s Project Review Team
  • Customize and configure CRM features to align with business goals
  • Work with departments to understand their needs and translate them into CRM solutions
  • Identify automation opportunities and implement workflows to improve efficiency
  • Stay current with CRM trends, tools, and integrations
  • Ensure CRM data is accurate, complete, and up to date
  • Create and maintain standards for data entry, process compliance, and system usage
  • Provide leadership, mentorship, and performance management for a team
  • Assess team capacity and skill gaps

Requirements

What you’ll need
  • 2-4 years in a supervisory role in a systems management capacity
  • Salesforce production experience
  • 1-2 years’ staff management experience
  • Nimble experience
  • Salesforce proficiency specifically Sales Cloud, Service Cloud, Pardot, Agent Force and Communities
  • Preferred Project management experience
  • Salesforce Advanced Administrator certification
  • Salesforce Administrator certification (SCA)

Benefits

Comp & perks
  • Flexible Hybrid schedule (2 days in office)
  • Competitive pay
  • Growth focused, ‘people first’ company culture
  • Generous PTO and sick leave
  • Health, vision, dental and more including newly added infertility coverage!
  • 11 NAA holidays + 1 floating holiday of your choice!

ATS Keywords

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Hard Skills & Tools
SalesforceSales CloudService CloudPardotAgent ForceCommunitiesCRM customizationautomationworkflow implementationdata management
Soft Skills
leadershipmentorshipperformance managementcollaborationtroubleshootingcommunicationproblem-solvingorganizational skillsuser supporttraining
Certifications
Salesforce Advanced AdministratorSalesforce Administrator