IT Generalist – Support Analyst
National American University
full-time
Posted on:
Location Type: Remote
Location: South Dakota • United States
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About the role
- Provide multi-tier technical support (Tier 1–3) and administer key enterprise applications.
- Deliver daily end-user support, perform technical troubleshooting, and assist with system configuration.
- Help with user administration, documentation, and routine maintenance.
- Assist with configuration, maintenance, and administration of enterprise applications.
- Manage user accounts, profiles, permissions, and role assignments.
- Provide training and support to faculty, staff, and students on supported technologies.
- Contribute to continuous improvement in IT processes and service delivery.
Requirements
- Associate degree in Information Technology, Computer Science, or related field; bachelor’s preferred.
- Three years of combined experience in IT support, systems administration, or application support (SIS/CRM/LMS or equivalent).
- Experience supporting Windows operating systems, Microsoft 365, and general networked computing environments.
- Experience configuring or supporting enterprise applications such as SIS, CRM, LMS, or similar systems.
Benefits
- Must be able to speak, hear, see, read, write, type, reach, bend, and lift up to 40 pounds
- Occasional travel, including limited airline travel and overnight stays, may be required.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporttroubleshootingsystem configurationuser administrationenterprise applicationsWindows operating systemsMicrosoft 365networked computing environmentsSISCRM
Soft Skills
end-user supporttrainingcontinuous improvementservice delivery
Certifications
Associate degree in Information TechnologyAssociate degree in Computer Science