PSC Manager
Natera
full-time
Posted on:
Location Type: Office
Location: Greenbrae • California • United States
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Salary
💰 $92,600 - $115,700 per year
About the role
- Verifies test requisitions by comparing information with orders and requisition documentation; brings discrepancies to the attention of Natera product management leadership.
- Verifies patient by reading patient identification.
- Obtains blood specimens by performing venipunctures and finger sticks.
- Maintains specimen integrity by using aseptic technique, following Natera procedures; observes isolation procedures.
- Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed in Natera provided system.
- Maintains quality results by following Natera procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes reporting KPIs to product management leadership on biweekly basis.
- Maintains safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations.
- Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying internal Natera team of unresolved orders.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Enhances Natera’s phlebotomy reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
- This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic), in order to perform the job.
- Report any SPI or CAPA or NCR issues to internal Natera product management leadership team.
- Assists with managing all phlebotomy equipment associated with the establishment and running of the patient service center; may require heavy lifting of up to 50 pounds of supplies.
- May require reimbursable travel for stocking of supplies. May include onboarding, training, and retraining of individual phlebotomists, as deemed necessary to support volume increases.
- Assists with managing Patient Service Center vendors.
- Assists with phlebotomy program management: Monitor distribution and claiming of blood draws; Monitor customer feedback; Manage small escalations as needed.
- Manage scheduling issues.
- Ensure continued and open communication regarding ongoing draw statuses. General phlebotomy knowledge for PSC’s location (per state regulations).
- Must maintain a current status on Natera’s training requirements.
Requirements
- Minimum of 5 years of phlebotomy experience
- 5+ years high-level customer care experience Managing/supervising phlebotomy operations and teams experience preferred
- BS/BA degree (preferred)
- High School Diploma (or equivalent) required
- Phlebotomy Certification (or equivalent) preferred, except where regulatory regulations are mandated depending upon state
- Previous financial and budgetary experience preferred
- Bilingual language skills preferred
Benefits
- Comprehensive health benefits (medical, dental, vision)
- 401(k) with company match
- Generous paid time off and company holidays
- Additional wellness and work-life benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
phlebotomyvenipuncturefinger sticksaseptic techniquequality controlKPI reportingspecimen trackingHIPAA compliancebudget managementcustomer care
Soft Skills
leadershipcommunicationproblem-solvingorganizational skillsteam managementcustomer feedback managementtraining and onboardingadaptabilityownershipnetworking
Certifications
Phlebotomy CertificationBS/BA degreeHigh School Diploma