Narmi

Financial Crime

• Lead a team of full-stack software engineers on a data-centric product
• Operate as a player-coach, spending time both leading the team and directly contributing to the product
• Plan, develop, implement, and iterate on new features and new products
• Provide mentorship and engineering perspective across the organization
• Collaborate with product teams to create and review release targets and sprint plans
• Take part in code reviews and testing
• Lead greenfield development
• Ensure delivery of high quality software

Lead Software Engineer – Financial Intelligence

Full-stack Engineer

• Lead a team of full-stack software engineers
• Operate as a player-coach, spending time both leading the team and directly contributing to the product
• Plan, develop, implement, and iterate on new features and new products
• Provide mentorship and engineering perspective across the organization
• Collaborate with product teams to create and review release targets and sprint plans
• Take part in code reviews and testing
• Lead greenfield development

Lead Software Engineer

Customer Success Manager

• Support the General Manager in overseeing customer relationships
• Assist with strategic planning to deepen existing customer relationships
• Coordinate process improvements across product, engineering, operations and sales
• Act as the customer’s champion at Narmi and approach the role with an execution-first mentality
• Work cross functionally as part of a pod to ensure that the customer is delighted with the implementations process and post go-live experience
• Meet with customers to understand their biggest pain points and develop relationships with internal and external stakeholders
• Help manage upsell processes and procedures
• Assist with Narmi’s monthly release process and manage communication with customers
• Troubleshoot customer issues and ensure speedy resolution
• Work with internal partners to translate customer feedback into specific product requirements and enhancements

Customer Success Associate

Growth Marketing

• Run complex deals and lead prospects through the discovery and procurement process, including Narmi One platform positioning, demonstration, sales objectives, business case development and legal due diligence
• Be accountable for traditional new sales responsibilities, including growing revenue by managing all aspects of the sales process, including building and managing new relationships, with financial institution prospects
• Help grow a customer’s revenue with Narmi by selling them on additional Narmi One solutions over time
• Leverage both new and existing contact database specifically as it relates to regional and community financial institutions in order to grow pipeline
• Own a quota as you prospect new customers, deliver product presentations, develop sales presentations and and generate proposals
• Develop a strong understanding of the Narmi Platform and its key differentiators
• Be a resource in helping set the direction for the future growth of the Growth Team
• Travel up to 25-40% of the time

Director of Growth

• Design, develop, maintain, test, and deploy code relating to various aspects of the conversion process
• Work with clients to understand their business rules and with internal teams to plan and execute conversion projects on schedule and within scope
• Verify the accuracy and integrity of converted data, ensuring it functions correctly in the Narmi platform
• Troubleshoot and resolve issues of various complexity that arise throughout the conversion process
• Work within the framework of wider implementation projects, ensuring conversion tasks are kept on track, with timely delivery of high-quality results

Senior Software Engineer – Conversions

Product Manager

• Define and Execute Product Vision: Develop and own a clear, strategic roadmap that aligns with company goals, ensuring all stakeholders understand how individual projects connect to broader objectives related to driving Narmi Grow
• Stakeholder Collaboration: Identify and proactively address stakeholder concerns, ensuring alignment before reaching out. Escalate effectively when necessary.
• Strategic Product Development: Utilize multiple specs to define complex or interrelated functionalities, ensuring proper sequencing and consideration of impact across all devices and products.
• Data-Driven Decision Making: Define and track key metrics, connecting project-level outcomes to meaningful business goals. Formulate the right business questions to inform data-driven decisions.
• Work with compliance, legal, and security teams to manage compliance around opening deposit accounts
• Collaborate with marketing and customer success to educate users on insights and drive adoption.
• Customer-Centric Roadmapping: Engage deeply with customers to prioritize roadmap decisions based on user feedback, balancing their needs with business objectives
• Quality Assurance & Release Management: Assess the quality of releases efficiently, making informed decisions about when a product is ready to ship.

Product Marketing

• Lead, coach, and mentor a team of Product Marketers, fostering their growth and ensuring excellence across product marketing efforts.
• Partner closely with marketing leadership, product, and revenue teams to define and drive comprehensive product marketing strategies aligned to company objectives.
• Oversee go-to-market planning and execution for major product launches, ensuring consistency, clarity, and impact across all customer and prospect touch points.
• Refine and elevate product messaging and positioning, clearly articulating Narmi’s differentiation in a competitive landscape.
• Develop and standardize sales enablement strategies, content, and tools that improve win rates and accelerate sales cycles.
• Conduct and create market, customer, and competitive research to inform product direction and positioning.
• Define, track, and report on KPIs that measure the impact and effectiveness of product marketing initiatives.

Senior Product Marketing Manager

Human Resources

• Manage the logistics of the employee lifecycle, including onboarding, offboarding, and employee changes.
• Occasionally support the recruiting team with scheduling and delivering offers.
• Administer HR systems and maintain accurate employee data.
• Support benefits enrollment, leave administration, and compliance documentation.
• Assist with performance review cycles, engagement initiatives, and other company-wide programs.
• Serve as a reliable partner for employees, ensuring questions and requests are handled with care and follow-through.
• Identify opportunities to improve processes and recommend solutions that create clarity and efficiency.

HR Coordinator

Sales Engineer

• Engage in consultative conversations with financial institutions as they assess their own capabilities, needs, and ability to integrate with our platform
• Draft and deliver presentations on technical topics
• Prepare and present compelling, tailored demos of Narmi and partner software products
• Be an expert in competitor and partner solutions
• Draft creative and thorough responses to RFP’s
• Liaise with relevant teams cross Narmi (product, implementation, platform success, and customer success teams) on behalf of the sales team to develop solutions and strategies to grow revenue
• Contribute to Narmi’s market presence by authoring whitepapers, attending or speaking at industry conferences, and hosting educational sessions for partners and/or consultants
• Use technical tools and techniques to convey the business value of the Narmi One Platform, and address questions and concerns that stand between a prospect and a Narmi sale.

Senior Sales Engineer

Proposal Manager

• Prepare company proposals and other formal responses to prospect RFP (request for proposal), RFI (request for information) and other questionnaires and documentation requests on behalf of Sales Executives
• Work efficiently to ensure you meet deadlines
• Collaborate with sales, marketing, operations, business development, and other departments to review product information and understand prospect opportunities to tailor effective proposals
• Draft, prepare a presentation, and bring your recommendations to Growth Executives, managing the request for proposal (RFP) from start to finish
• Maintain the RFP library and other resource materials, check that you are following proper procedures and standards for change management, proactively keep informed on product updates and monthly releases, and leverage internal documentation resources and/or communicate with the operations team and product managers as needed to confirm current content
• Learn complex concepts, and communicate the information in a way that is engaging and understood by users
• Gather feedback proactively on documentation to improve usability
• Act as an editor to ensure consistency in response content and quality
• Monitor metrics on the usage of RFP tools and proposal output, and align with internal feedback to help identify and prioritize changes to process or investment in additional tools and resources that will help drive efficiency

Account Manager

• About Narmi: Narmi is how community financial institutions unlock the very latest capabilities in digital banking and account opening – so they can move faster, tap new growth opportunities, and be where banking is going. Since our founding, Narmi has enabled the movement of billions of dollars and the opening of hundreds of thousands of accounts for banks and credit unions across the US. In fact, one of the first financial institutions to leverage Narmi was recognized by Bankrate and NerdWallet for providing the #1 digital experience for a bank or credit union in the US.


About the Role:
Narmi’s platform is built on top of numerous product partnerships across the fintech landscape, and the Partnerships Team is a key strategic driver in adding to and evolving those partnerships as our platform expands. As a member of the Partnerships Team focused on Product Partnerships, you’ll be working closely with our product team to research companies with unique product offerings, negotiate partnership agreements, assess and coordinate their integrations into our platform, and ensure the success of those partnerships for our customers. You’ll work closely with our many fintech partners and Narmi’s executive leadership team and product teams, contributing to overall strategy and partner operations decisions.