Narmi

IT Support

• Provide front-line support for Narmi Customers
• Communicate with customers to efficiently resolve questions and issues
• Conduct troubleshooting to investigate or recreate technical inquiries
• Act as a subject matter expert for Narmi products, providing information and empowering customers with available self-service tools
• Understand financial institution staff and end user needs to offer best-in-class guidance and support to maximize user experience, platform adoption and value
• Impact an evolving support team and digital platform
• Identify and advocate for opportunities to improve the customer support and product experience
• Escalate customer feedback when needed to build upon internal awareness of financial institution staff and end user experiences

Technical Customer Support Associate

Product Designer

• Lead projects through and end-to-end design process: discovery, design strategy, research, ideation, interaction and visual design, prototyping, testing, launch, evaluation and iteration.
• Deliver solutions focusing on a great user experience while balancing company goals, design cohesion, and ease of implementation.
• Partner with other designers to maintain and develop our design system
• Participate in design reviews and share your work regularly with stakeholders.
• Understand the array of technical constraints, user goals, and business requirements that shape our product.
• Work closely with product managers and engineers to define the best approach to a problem.
• Ensure a consistent and cohesive user experience.

Manager

• Manage and coordinate the full contracts cycle from initial request and review through drafting, negotiation, execution, in adherence to Narmi’s policies and procedures, with a mind to balancing risk and efficiency to bring the company and its customers value
• Partner with Sales, Finance and Revenue Operations to support the development and implementation of standardized deal metrics
• Work on a broad scope of agreements including NDAs and master service, software licensing, real property, partnerships, marketing and vendor agreements
• Triage inbound contract requests, handling basic review cycles and managing utilization of additional legal resources as needed
• Interact with internal teams daily and provide responses to requests as needed
• Review and respond to designated questions in customer and supplier questionnaires and RFPs/RFIs
• Maintain a precise and organized contracts repository so agreements are easily obtained
• Maintain and where possible enhance internal processes, documentation and best practices
• Route contracts for signature via Ironclad
• Assist in other projects, including process development, informational management efficiencies, innovation and training

Technical Customer Support Associate

Product Designer

Contracts Manager