Technical Customer Support Associate

Narmi

full-time

Posted on: 1/22/2026

Location Type: Remote

✨ AI Apply

💰 $68,000 - $75,000 per year

About the role

Provide front-line support for Narmi Customers
Communicate with customers to efficiently resolve questions and issues
Conduct troubleshooting to investigate or recreate technical inquiries
Act as a subject matter expert for Narmi products, providing information and empowering customers with available self-service tools
Understand financial institution staff and end user needs to offer best-in-class guidance and support to maximize user experience, platform adoption and value
Impact an evolving support team and digital platform
Identify and advocate for opportunities to improve the customer support and product experience
Escalate customer feedback when needed to build upon internal awareness of financial institution staff and end user experiences

2-3+ years in a technical customer support role
Ability to effectively prioritize and execute tasks in a fast-paced, high-pressure environment
Demonstrated thoroughness and accuracy when tackling tasks
Experience navigating ambiguity and problem-solving
Excellent communication skills and comfort in customer-facing conversations
B.A. or B.S. degree
Preferred: Prior SaaS-based technology, financial services, and/or digital banking experience
Familiarity with SaaS based infrastructure and interpreting payload logs, error handling, etc. to diagnose issues
PST or MT timezone to cover West Coast customers

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical customer supporttroubleshootingSaaS infrastructureerror handlingpayload logsproblem-solving

Soft Skills

communication skillsprioritizationaccuracycustomer-facingadaptability

Certifications

B.A. degreeB.S. degree