Napier

VP of Professional Services

Napier

full-time

Posted on:

Location Type: Hybrid

Location: Belfast • United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Lead

Tech Stack

PMP

About the role

  • Champion a truly global delivery model by aligning and empowering our major Professional Services hubs in Belfast and Kuala Lumpur, ensuring seamless collaboration, knowledge‑sharing, and consistent delivery excellence across regions.
  • Define and execute the global Professional Services strategy aligned to company objectives and revenue targets.
  • Build, scale, and mature a delivery organisation that can support enterprise, multi‑market, and strategic accounts.
  • Partner closely with Product, Sales, Customer Success, and Operations to ensure seamless client experiences and continuous feedback loops.
  • Work closely with Product and R&D to define and execute on roadmap enhancements to reduce the end-to-end effort required to deliver projects. Work collaboratively to productise key repeat tasks and functions, with the aim of reducing time to value and building a more scalable, efficient and profitable PS capability.
  • Define and execute on global partner strategy, ensuring appropriate partner enablement, tooling and documentation is in place to effectively support delivery partners, building a scalable implementation model, while continuing to deliver on agreed global target margins.
  • Own end‑to‑end implementation methodology, governance, and quality assurance across all delivery teams.
  • Drive repeatability through standardised frameworks, playbooks, project methodologies, and best practices.
  • Ensure on‑time, on‑budget, and high‑quality implementations across all client programmes.
  • Lead and develop global Professional Services teams, including Implementation, Technical Consulting, Project Management, PMO, and Integration functions.
  • Build a high‑performance, scalable team structure with clear role definitions, capability frameworks, and progression pathways.
  • Foster a culture of accountability, collaboration, and continuous improvement.
  • Own services P&L including forecasting, utilisation, margin optimisation, and delivery capacity planning.
  • Develop scalable engagement models including packaged services, premium services, and partner‑driven delivery options.
  • Support Sales in scoping complex deals, defining delivery estimates, and shaping winning proposals.
  • Partner closely with Finance to optimise PS financial tracking and reporting, delivering a more robust set of MI to teams and senior stakeholders.
  • Ensure successful delivery of the PSA Tool (Kantata) implementation, driving adoption across the PS organisation, and improving the accuracy and predictability of revenue, margin and resource forecasting, tracking, and reporting.
  • Act as an executive sponsor on strategic or at‑risk implementation programmes.
  • Build trusted relationships with senior client stakeholders, ensuring long‑term adoption and value realisation.
  • Ensure client feedback is captured, prioritised, and fed into product and delivery roadmaps.

Requirements

  • Proven track record leading Professional Services, Delivery, or Implementation teams in a SaaS or enterprise technology environment.
  • Direct experience of delivery ideally to banks or large enterprise customers in a regulated environment.
  • Experience overseeing global teams and complex multi‑market delivery programmes.
  • Strong commercial acumen, including P&L ownership and services margin management.
  • Deep understanding of implementation methodologies, project management frameworks, and enterprise client onboarding.
  • Demonstrated ability to build and scale high‑performing delivery organisations.
  • Background in a fast‑growth scale‑up or digital transformation environment (Desirable).
  • Direct experience of delivery to tier 1 banks (Desirable).
  • Experience working with channel or delivery partners (Desirable).
  • Relevant industry certifications (e.g., PMP, Prince2, Agile/Scrum) (Desirable).
Benefits
  • - Comprehensive private healthcare through AXA covering optical, audio & dental.
  • - 25 days of annual leave + bank holidays, your birthday and a wellness day
  • - Dedicated pension plan through Aviva
  • - Life Insurance 4x your annual salary
  • - Enhanced Maternity & Paternity leave
  • - Income protections policy
  • - Work from anywhere for up to 1 month
  • - Access to our employee wellbeing programme.
  • - Gym membership discounts.
  • - Flexibility in work schedules and locations, ensuring a work-life balance.
  • - This role can be fulfilled either with a hybrid approach or fully in-office – depending on your preference.
  • - An open and flexible culture that allows you to work in the best way for you.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
implementation methodologiesproject management frameworksP&L ownershipservices margin managementdelivery capacity planningforecastingresource forecastingtrackingreportingclient onboarding
Soft Skills
leadershipcollaborationaccountabilitycontinuous improvementcommercial acumenrelationship buildingteam developmentstrategic thinkingproblem-solvingcommunication
Certifications
PMPPrince2AgileScrum