NAPA Auto Parts

Director

• Oversee all billing and revenue cycle operations, ensuring timely, accurate, and compliant billing practices.
• Manage and optimize the use of NAPA’s EMR and RCM systems, including Raintree and Rev - Ignition.
• Establish, maintain, and enforce standardized billing policies, procedures, and workflows across clinics.
• Identify trends, risks, and opportunities within the revenue cycle and implement improvements to enhance performance and reduce denials or delays.
• Lead EMR and RCM auditing processes to ensure compliance with HIPAA, payer requirements, and internal standards.
• Collaborate with internal teams to support effective onboarding, training, and adoption of EMR and billing best practices.
• Monitor billing performance metrics and generate reports to support leadership decision making.
• Ensure compliance with federal and state regulations related to medical records, documentation, and privacy standards.
• Manage escalations related to billing issues with professionalism and resolution-focused communication.
• Support system assessments, updates, and enhancements in collaboration with internal and external partners.
• Maintain clear documentation and communication related to billing processes, system changes, and compliance requirements.

RCM Director

Therapist

• Assessment, diagnosis, and treatment with documentation of motor deficits, functional impairments, sensory impairments, and difficulties in motor skills primarily in the pediatric population
• Possess general knowledge of child development to assess and refer families to other disciplines when appropriate
• Assess a client’s physical condition using a variety of standardized tools and objective/observational measures and identify primary impairments to determine a plan for treatment
• Utilize multiple frames of reference to inform practice including but not limited to: neurodevelopmental, developmental biomechanical, sensory integration, motor learning, cognitive, and rehabilitation
• Create tailored treatment plans to address client’s limitations, taking into account their age, abilities, client and family goals, and other medical/physical factors
• Apply a range of therapy techniques to address presented conditions (including tailored exercises, passive and active stretching, basic level of gait analysis and training)
• Patient/caregiver training in the use of assistive technology devices, mobility devices, orthotic or prosthetic devices
• Adapt environments and processes to enhance functional performance of clients
• Actively participate in professional development including continuing education opportunities provided through the organization, from outside providers, as well as through opportunities offered as part of regular clinical supervision
• Maintain impeccable documentation
• Ensure that treatment notes are recorded accurately and timely in the electronic health record system, according to the policies of NAPA
• Report writing including but not limited to evaluations, progress reports, school district annual IEP reports, assistive technology
• Act as a member of an interdisciplinary team to create a comprehensive developmental approach to client-centered care
• Develop rapport with clients to build a relationship of trust and mutual respect
• Work closely with administrative staff to manage the schedule and ensure that time is being used productively

RCM Director

Occupational Therapist