NAOS Solutions

Customer Support

• Handle inquiries via email and calls (70% email, 30% calls)
• Assist customers and resolve issues
• Provide accurate product and service information
• Resolve concerns and follow up efficiently
• Log interactions in the system
• Deliver high-quality service and meet KPIs
• Maintain professional and smooth communication with customers

Back Office Customer Service Representative, Email and Voice

• Handle customer inquiries via email (70%) and calls (30%)
• Assist customers and resolve issues for a US-based e-commerce (electrical gadgets) platform
• Provide accurate product and service information
• Resolve concerns, follow up efficiently, and ensure smooth professional communication
• Log interactions in the system and maintain records
• Deliver high-quality service and meet KPIs

Back Office Customer Service Representative, Email and Voice

English Customer Service, Email and Voice