Nanit

Customer Support

• Manage and respond to customer inquiries across Instagram DMs, Reddit, product reviews, and other digital and social platforms with speed, accuracy, and empathy
• Troubleshoot and resolve basic technical and product issues through clear, concise written communication
• Maintain a warm, consistent Nanit brand voice across all public and private customer interactions
• Identify trends, recurring issues, and customer sentiment from digital channels, sharing insights with cross-functional partners
• Escalate complex or sensitive issues to appropriate internal teams with clear documentation and follow-through
• Collaborate closely with Social Media, Product, and Customer Success teams to ensure alignment, accuracy, and a high-quality customer experience

Customer Care Specialist – Digital Channels

Supply Chain

• Partner closely with the Business Operations Team to deliver on our global production strategy, converting sales forecast and inventory positions into executable demand and production plans
• Oversee CM/JDM partnership. Own the day-to-day relationships with overseas partners, serving as the primary point of contact and leading recurring production reviews
• Develop and execute rigorous production and shipment schedules, directly driving CTB “clear to build” process, ensuring component level material readiness
• Proactively identify, assess, and mitigate sub-tier supply risks (e.g. memory, chipset constraints), leading cross functional escalation and responses efforts as needed
• Deliver clear, timely updates to EVP of Manufacturing Operations and other key stakeholders on supply chain health, manufacturing capacity, constraints, and BOM cost trends.

Director, Supply Chain

Business Operations

• Lead the weekly/monthly sales forecasting process, synthesizing data from Marketing, Sales, and Supply Chain into a single source of truth.
• Facilitate cross-functional meetings to challenge assumptions, analyze variances, and align leadership on growth strategies.
• Project-manage high-priority initiatives, such as new product launches, Amazon channel optimization, and holiday peak planning.
• Proactively identify performance gaps or supply chain risks and recommend actionable mitigation plans.
• Design and deliver QBRs and Board materials that distill complex data into clear, "so-what" insights.
• Identify organizational friction and implement scalable tools to improve operational speed.

Senior Manager, Business Operations

Manager

• Own the organic social strategy across channels, with Instagram and TikTok as primary drivers
• Set strategic and creative direction grounded in brand platform, insights and performance
• Develop audience-led social thinking, content approaches for distinct parent mindsets
• Evolve Nanit’s social voice, tone, and point of view across platforms
• Balance planned content systems with timely, trend-aware opportunities
• Partner with paid social counterparts to scale high-performing ideas
• Manage and mentor one direct report, providing strategic direction and feedback
• Partner with influencer lead to identify, onboard, and oversee creators on retainer, ensuring their work aligns with strategy and brand standards
• Define the role of secondary channels including LinkedIn, Reddit, and Substack within the broader social ecosystem

Customer Care Specialist – Digital Channels

Director, Supply Chain

Senior Manager, Business Operations

Senior Manager, Social Strategy