NAMSA

Customer Success Manager

• Supervises day-to-day activities of the Global Client Success team
• Coordinates and supervises workload distribution
• Develops, delivers, and maintains training programs
• Oversees the laboratory submission help desk function
• Provides escalation and advanced case support for complex client issues
• Supports deployment and operational maintenance of the new client portal
• Responsible for implementing NAMSA client portals
• Monitors and reports operational KPIs of the team
• Serves as a liaison between Commercial, IT, and Laboratory Operations
• Identifies and escalates operational or client-related issues appropriately
• Other duties as assigned.

Supervisor, Global Client Success

Translator

• Independently analyze data, perform calculations, and interpret test/control results according to written instructions.
• May assist in the interpretation of Feasibility testing, Method Development, and/ or Method Verifications
• Works with management to ensure large studies are completed on or before the due date.
• Maintain ancillary records.
• May trend and evaluate QC data as appropriate.
• Develop and maintain LC-MS compound library and database.
• May assist with SOP, purchase specification, protocol, and work instruction creation and revisions.
• Participate in the improvement of documents, test systems, quality systems, and workflow.
• Responsible for review of paperwork for appropriateness and accuracy and taking all concerns to management as required.
• Review work of other colleagues for scientific soundness and GLP/GMP and SOP compliance.
• Helps ensure department compliance to site goals and objectives (i.e. financial, OPD, report revision).
• May be responsible for final report signing.
• In the event of test failure, may lead failure investigations identifying root cause and corrective/preventive actions.
• May be responsible for client contact with regards to unexpected testing results, project updates, and deliverables.
• Assist with Client Audits as needed.
• Other duties as assigned.

Interpretation Chemist – US, Germany

Research Analyst

• Support clients during every step of the product development lifecycle.
• Collaborate with internal teams to ensure compliance with safety standards.
• Develop and maintain test methods for medical devices.

Clinical Research Associate

General

• Actively works to promote operational excellence by monitoring and improving processes related to management of Individual Case Safety Reports (ICSRs).
• Performs intake, review, analysis, and data entry of ICSRs into tracking system, regulatory report, and/or Safety database.
• Writes ICSR narratives.
• Interprets reported event information, including medical conditions, laboratory results, and medical procedures.
• Correctly determines relevant follow-up data required for ICSR completion.
• Distributes notifications of ICSR to study team/Sponsor.
• Participates in ICSR reconciliation between Clinical database and Safety database as required.
• Provides content for ongoing development and maintenance of Standard Operating Procedures.
• Independently establishes work priorities with minimal input from Management.
• Maintains tracking tools for departmental key performance/quality indicator metrics.
• Attends study team meetings and company staff meetings, providing status updates and tracking action items as needed.
• Assists in quality assurance activities including audits.
• Serves as mentor and coach to less experienced Safety team members and non-Safety staff.

Senior Safety Associate

Engineer

• Contract Workers are not paid through NAMSA Payroll. • They are either paid through Accounts Payable or an Outside Firm.

Clinical Field Specialist – Engineer

Marketing Operations

• Oversee day-to-day marketing operations, ensuring projects and initiatives are organized, tracked, and consistently moving forward while removing blockers and facilitating communication across the marketing department.
• Build and manage a centralized project management system that serves as the single source of truth for marketing activities, timelines, and deliverables.
• Monitor team-wide progress against marketing plans and priorities, identifying risks, dependencies, or misalignments and partnering with leadership to course-correct.
• Coordinate and align ongoing initiatives across the full marketing team (including digital, content, creative, and events) ensuring teams have what they need to execute.
• Provide strategic and hands-on operational support for conference and event planning and execution alignment with business objectives.
• Collaborate closely with the event lead, ensuring they have the resources, guidance, and cross-functional coordination.
• Lead and mentor a small Marketing Operations team, scaling capabilities as the company grows.
• Establish clear expectations, KPIs, performance standards, and growth plans for team members.
• Foster a culture of collaboration, efficiency, and continuous improvement through regular feedback, coaching, and performance reviews.
• Lead the planning, coordination, and execution of marketing projects from intake through completion, ensuring clear ownership, deadlines, and accountability.
• Develop and implement standardized workflows, templates, and processes to improve team efficiency and reduce operational friction.
• Support the adoption of AI‑enabled tools to enhance productivity, campaign performance, and operational stability.
• Facilitate project reviews and alignment meetings that keep stakeholders informed and engaged.
• Engage in campaigns from the earliest stages of strategic planning, ensuring goals, objectives, and success criteria are clearly defined and aligned across stakeholders before work begins.
• Manage campaign workflows from strategy through creative development, approvals, launch, and post launch review.
• Coordinate campaign launch logistics across all relevant teams and platforms, managing assets, checklists, and dependencies to ensure flawless execution.
• Track campaign milestones and post-launch checkpoints, facilitating reviews that surface insights and inform real-time optimization decisions.
• Lead post-campaign retrospectives to capture key learnings, document outcomes, and apply findings to future campaign planning and process improvement.
• Serve as the primary operational point of contact for marketing vendors, agencies, and technology platforms, ensuring commitments are met and value is delivered.
• Partner with procurement and finance as needed to support vendor contracts and budget tracking.
• Provide operational support to Marketing leadership, by tracking priorities, preparing updates, and facilitating cross-functional communications.
• Support planning cycles by coordinating inputs across the team and ensuring leadership has a clear, consolidated view of marketing activities.
• Represent Marketing Operations in cross-functional meetings and serve as an escalation point for operational issues.
• Partner with Marketing, Sales, and Business Development leadership to translate company level goals into actionable marketing operational plans.
• Assist Marketing leadership with tracking and forecasting the marketing operations budget.
• Monitor vendor and technology spend and support ROI analysis and optimization efforts.
• Other related duties as assigned.

Supervisor, Global Client Success

Interpretation Chemist – US, Germany

Clinical Research Associate

Senior Safety Associate

Clinical Field Specialist – Engineer

Associate Director, Marketing Operations