NAMSA

Program Manager

• Serve as primary liaison for assigned accounts, ensuring clarity, alignment, and smooth delivery across multiple labs and teams.
• Lead complex or multisite client programs/projects from scope through completion.
• Effectively recover and stabilize troubled client accounts or projects through proactive communication, issue resolution, and alignment across teams.
• Provide program visibility through organized communication, effective meetings, and concise updates.
• Schedule and facilitate effective meetings by bringing the right cross-functional stakeholders together, preparing agendas, capturing action-oriented notes, and creating supporting materials (e.g., slide decks) as needed.
• Identify risks early, de-escalate issues, and resolve challenges to keep programs on track.
• Maintain strong client relationships while representing the client internally across sales, operations, Study Directors, and other stakeholders.
• Engage as an active member of the Global Client Success team to troubleshoot system issues, continuously enhance the client journey, and contribute to operational excellence efforts.
• Support digital adoption and client navigation of NAMSA portals.
• Ensure Salesforce data accuracy for assigned accounts and projects.
• Provide insights, reporting, and feedback to drive client satisfaction and operational improvements.
• Contribute subject matter expertise and support training of Global Client Success team members as needed.

Client Success Program Manager

Conversion Rate Optimizer

• Manages the Quality Management System(s) and Clinical Systems (GCP) at NAMSA.
• Ensure compliance of the QMS and GCP regulations to all relevant industry standards and regulations.
• Drives Quality System integration activities for NAMSA acquired CRO entities working in conjunction with CRO Operational Leaders, QA Intergation Lead and VP QA/RA.
• Works closely with all Quality and business leaders when quality issues arise, ensuring proper trending, investigation, and closure of quality events.
• Implement key process indicators in alignment with organizational goals for quality processes, sets goals, monitor, trend and report.
• Will serve as a Management representative for CRO Business unit.
• Lead Management review meetings.
• Monitor changes to regulations in regards to Quality systems (QMS) and Clinical Systems (GCP).

Director, Global CRO Quality

Research Analyst

• Works on assigned studies to ensure that human subject protection is maintained, Good Clinical Practice (GCP), and applicable regulations are followed.
• Coordinates and manages clinical site monitoring responsibilities for assigned studies in accordance with contractual agreements, SOPs, and applicable regulatory guidelines.
• May conduct on-site and remote site qualification, site initiation, interim, and site close-out monitoring visits.
• Serve as primary point of contact for site questions relating to study enrollment, conduct, and close-out issues: liaise with appropriate study team members as needed.
• Communicates through verbal and written communication with site investigator and project team overall site performance, trends, deficiencies, and concerns.
• Supports study start-up activities such as tracking and performing quality review of study documents, completing, and distributing site activation letters, etc.
• Performs study-related training.
• Manages the development and maintenance of study documents, processes and systems as assigned.
• Ensures quality and completeness of central and site master files. Tracks and maintains required study documents, performs quality control review, manages renewals.
• Tracks study site and overall study metrics including but not limited to enrollment, deviations, adverse events, trial master file maintenance.
• Attends internal and external meetings as required.
• Provides all job-related progress reports and visit documentation as required.
• May support safety activities such as narrative writing, managing the CEC/DSMB, etc.
• OUS: Prepares and coordinates submissions to regulatory authorities.
• May perform other activities as assigned.
• Assess the suitability of potential investigative sites through screening interviews, regulatory document review and evaluation of study information and provides input to the site selection process.
• Assists with the coordination of the site budget and contract negotiations as directed by the project lead(s).
• Assists in preparing sites for audits and in resolving audit action items.
• Supports sites during audits remotely and/or onsite as needed.
• Participates in meetings with prospective clients.
• Supports training and mentoring of CRAs during remote and onsite visits.
• Manages the development and/or maintenance of study monitoring plan, templates, trackers, study tools, and site-specific documents.
• Assists Clinical Study Manager (CSM) with development of human clinical protocol, investigational plan/brochure, SIV training presentations, and study operations development.
• Supports Core Laboratory management and may serve as the primary contact.
• Supports data management in CRF development, validation rules, UAT, review data and identify trends, and other reporting/analysis tasks.
• Performs and summarizes literature searches.
• Registers trials on Clinicaltrials.gov

Client Success Program Manager

Director, Global CRO Quality

Senior Field Clinical Research Associate