Supervisor, Global Client Success

NAMSA

Supervisor for Global Client Success team managing client interactions for medical device solutions. Ensuring effective client experience with laboratory submissions and NAMSA client portals.

Posted 7/23/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $68,800 - $133,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client success management, operational oversight, and team leadership, with a strong focus on training program development and software implementation. Proven ability to monitor KPIs and effectively liaise between commercial, IT, and laboratory operations.

Highest-signal resume keywords

Client Success ManagementTeam LeadershipTraining Program DevelopmentSoftware ImplementationKPI Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Management ExperienceClient Facing ExperienceOperational MaintenanceWorkload DistributionCase Support

Soft Skills

Problem SolvingCommunicationFlexibilityLiaison Skills

Tools & Technologies

Client Portal

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Global Client SuccessLaboratory OperationsOperational KPIsNAMSA

About the role

Key responsibilities & impact

Supervises day-to-day activities of the Global Client Success team
Coordinates and supervises workload distribution
Develops, delivers, and maintains training programs
Oversees the laboratory submission help desk function
Provides escalation and advanced case support for complex client issues
Supports deployment and operational maintenance of the new client portal
Responsible for implementing NAMSA client portals
Monitors and reports operational KPIs of the team
Serves as a liaison between Commercial, IT, and Laboratory Operations
Identifies and escalates operational or client-related issues appropriately
Other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree required
Minimum 3 years management experience
Minimum 5 years client facing/service experience preferred
Software implementation experience preferred
Ability and flexibility to manage OUS NAMSA Associates and clients, and adapt to different time zones.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Remote work options