Nakupuna Companies

Claims Specialist

• Conduct initial intake and review of affirmative claims cases and related documentation.
• Request and obtain police reports, accident reports, medical records, insurance information, and other supporting documentation.
• Identify potential insurance carriers and gather information necessary to support claim development.
• Communicate professionally with claimants, insurance representatives, medical providers, attorneys, and government personnel.
• Draft initial Notices of Claim, standard demand letters, and routine correspondence for supervisory review.
• Maintain accurate electronic case files within the Affirmative Claims Management Program (ACMP) or similar claims management systems.

Claims Examiner Manager

• Conduct initial intake and review of affirmative claims cases and related documentation
• Request and obtain police reports, accident reports, medical records, insurance information, and other supporting documentation
• Identify potential insurance carriers and gather information necessary to support claim development
• Communicate professionally with claimants, insurance representatives, medical providers, attorneys, and government personnel
• Perform basic legal and insurance research utilizing available resources such as LexisNexis, Westlaw, and public databases
• Draft initial Notices of Claim, standard demand letters, and routine correspondence for supervisory review
• Maintain accurate electronic case files within the Affirmative Claims Management Program (ACMP) or similar claims management systems

Claims Examiner I

Operations

• Provide Facility Operations Specialist support to assigned AORs to ensure effective implementation and utilization of DMLSS/LogiCole FM systems.
• Work directly with DSS to establish proper workflows, submission of taskers, and establish proper funding documentation (expense centers) within the DMLSS database
• Conduct comprehensive reviews of facility management processes and DMLSS/LogiCole FM utilization within assigned AORs.
• Maintain detailed and thorough record of tasks performed, by date and site, to be included in metrics for consolidated Multi-Site Support Team Monthly Activity Report (MPR)
• Maintain the DHA Call/Work Management Center for customer support to DHA MTFs.
• Assist the Training Team – complete taskers, review proof of concept DMLSS to LogiCole crosswalk videos, slide decks, and other training tools; provide feedback as requested
• Assist DHA Headquarters and AOR personnel in researching facility-related issues and identifying practical solutions and corrective actions.
• Support the development of project requirements for new construction, repairs, and facility alterations for inclusion within the DMLSS/LogiCole FM Requirements Module.
• Develop, update, and maintain facility management databases supporting DMLSS/LogiCole FM operations within Military Treatment Facilities (MTFs).

Fac Ops Specialist

Communications

• Analyze new employee communications from the point a candidate accepts a Nakupuna offer through onboarding phase
• Map all touchpoints an employee has with someone from Nakupuna
• Assess information communicated to new employees for effectiveness, clarity, and completeness
• Develop recommendations on findings and seek feedback from internal stakeholders
• Collaborate with graphic designers to develop or update materials for new employees

Claims Examiner Manager

Claims Examiner I

Fac Ops Specialist

Communications Analyst – PT