Nahaus.de

Customer Success Manager

• Handling support tickets and customer inquiries (email & tool-based)
• Conducting software demos for prospects (inbound leads)
• Supporting new customers during onboarding
• Pre-qualifying leads and passing relevant inquiries to the founder
• Documenting frequently asked questions (FAQs, Help Center)
• Close collaboration with Product & Development (customer-facing feedback)

Customer Success Specialist, B2B SaaS Property Management

• Bearbeitung von Support-Tickets und Kundenanfragen (E-Mail & Tool-basiert)
• Durchführung von Software-Demos für Interessenten (Inbound-Leads)
• Unterstützung neuer Kunden beim Onboarding
• Vorqualifizierung von Leads und Übergabe relevanter Anfragen an den Gründer
• Dokumentation von häufigen Fragen (FAQs, Help-Center)
• Enge Zusammenarbeit mit Produkt & Entwicklung (Feedback aus Kundensicht)

Customer Success Specialist – B2B SaaS

Customer Support

• Handling support tickets and customer inquiries (email & tool-based)
• Conducting software demos for prospects (inbound leads)
• Supporting new customers during onboarding
• Pre-qualifying leads and forwarding relevant inquiries to the founder
• Documenting frequently asked questions (FAQs, Help Center)
• Close collaboration with Product & Development (customer-perspective feedback)

Customer Support & Pre-Sales Manager – SaaS Property Management

• Customer support: You answer questions from our users via email and phone.
• Onboarding: You help new customers get familiar with our software.
• Initial troubleshooting: You detect issues and forward them to our team.
• Customer feedback: You collect feedback and help us improve Nahaus GmbH.
• Documentation & guides: If you enjoy it, you can also create guides for frequent questions.

Customer Success Specialist, B2B SaaS Property Management

Customer Success Specialist – B2B SaaS

Customer Support & Pre-Sales Manager – SaaS Property Management

Customer Support & Service, Property Management Software