Customer Success Specialist, B2B SaaS Property Management
Nahaus.de
full-time
Posted on:
Location Type: Remote
Location: Germany
Visit company websiteExplore more
Salary
💰 €40,000 - €50,000 per year
About the role
- Handling support tickets and customer inquiries (email & tool-based)
- Conducting software demos for prospects (inbound leads)
- Supporting new customers during onboarding
- Pre-qualifying leads and passing relevant inquiries to the founder
- Documenting frequently asked questions (FAQs, Help Center)
- Close collaboration with Product & Development (customer-facing feedback)
Requirements
- Experience in customer support, customer success, or a SaaS environment
- Excellent German language skills, written and spoken
- Structured, reliable, and empathetic working style
- Comfortable using digital tools (ticketing systems, video calls)
- Practical experience in property management (e.g., rental or homeowner association management) or with property management software is strongly preferred
- Nice to have: experience with B2B SaaS
- Affinity for software and processes
- Experience with demos or customer consulting
Benefits
- 100% remote work within Germany
- Permanent employment (open-ended contract)
- Flat hierarchies & direct collaboration with the founder
- High degree of autonomy and fast decision-making
- Work on a rapidly growing SaaS product
- Fair compensation & long-term prospects
- Potential to build and lead a Customer Success team in the future
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportcustomer successSaaSproperty managementdemoscustomer consulting
Soft Skills
structured working stylereliable working styleempathetic working styleexcellent communicationcollaboration