Naehas

Production Engineer

• Join the infrastructure and reliability engineering team to design, automate, scale, and support production systems in cloud environments.
• Collaborate with engineering, DevOps, and security teams to ensure high availability, performance, and reliability of platforms.

Senior Production Engineer

Solutions Engineer

• Own the success of implementing the Naehas platform for enterprise clients.
• Provide customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction.
• Work with stakeholders to analyze a customer's service needs and coordinate with other service or technical departments to deliver appropriate solutions.
• Develop and maintain a deep understanding of the Naehas Platform and services to resolve complex inquiries to resolution with attention to detail.
• Train and collaborate with US-based teams; required to work IST and flex to CST (8:00am-12:00pm CST / 7:30pm-11:30pm IST).
• Act as an advocate for customers by understanding business challenges and collaborating with empathy to deliver a high-quality customer experience.
• Work with strategic, revenue-generating customers; organize and prioritize tasks while focusing on revenue activities.

Solution Engineer

• Own uptime, scalability, and reliability of mission-critical production systems.
• Monitor, troubleshoot, and resolve production issues, ensuring minimal downtime and rapid incident response.
• Build observability into systems (metrics, logging, tracing) using tools such as CloudWatch, Prometheus, Grafana, or Datadog.
• Architect, build, and optimize cloud infrastructure using AWS services (EC2, ECS/EKS, Lambda, RDS, S3, CloudFront, VPC, IAM, etc.).
• Implement and manage autoscaling, load balancing, and high availability solutions.
• Work with containerized environments (Docker, Kubernetes/EKS, or ECS Fargate).
• Develop Infrastructure as Code (IaC) using Terraform, AWS CDK, or CloudFormation.
• Automate CI/CD pipelines with tools like GitHub Actions, Jenkins, or GitLab CI.
• Implement release management strategies to ensure safe and fast deployments.
• Implement AWS security best practices across IAM, networking, encryption, and monitoring.
• Partner with security teams to ensure compliance with regulatory and industry standards.
• Partner with developers to optimize services for production readiness.
• Mentor junior engineers on cloud best practices, automation, and troubleshooting.
• Contribute to incident postmortems, root cause analyses, and reliability improvement initiatives.