Solution Engineer

Naehas

Solution Engineer implementing a data-driven platform for enterprise clients at Naehas. Working with stakeholders to improve product usability while ensuring high-quality customer experience.

Posted 7/6/2026full-timeGurugram • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudJavaJavaScriptMySQLPythonSQL

About the role

Key responsibilities & impact

Own the success of implementing our platform for various enterprise clients.
Provide customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction.
Analyze a customer's service needs and coordinate with other service or technical departments to deliver an appropriate solution.
Develop and maintain a deep understanding of the Naehas Platform and services offered to resolve complex inquiries.
Collaborate with stakeholders and work within the IST time zone as well as flex to CST time zone to train/collaborate with US-based teams.

Requirements

What you’ll need

SaaS Product Expertise – Deep understanding of cloud-based software, APIs, and integrations commonly used in financial services.
Financial Services Knowledge – Familiarity with banking, lending, compliance (e.g., KYC, AML), and financial regulations.
Technical Troubleshooting – Ability to diagnose, debug, and resolve complex software issues. Basic knowledge of SQL, APIs, and ticketing systems (Zendesk, Salesforce, Jira) is a plus.
Customer-Centric Mindset – Strong problem-solving skills with a focus on client success and retention.
Process Improvement – Experience in optimizing support workflows, documentation, and self-service resources.
Communication Skills – Ability to translate complex technical concepts into easy-to-understand terms for clients and internal teams.
Proactive & Analytical – Always looking for ways to improve the customer experience.
Empathetic & Patient – Understands the high-stakes nature of financial services.
Adaptable & Fast Learner – Comfortable in a fast-paced SaaS environment.
Detail-Oriented & Compliance-Aware – Recognizes the importance of security and regulations in fintech.
5+ years in SaaS professional services or client implementation/support, preferably in a B2B environment.
Experience supporting financial institutions, fintech, or banking software.
Three to five years of development experience and knowledge and understanding of JavaScript.
Bachelor's degree in Computer Information Systems, or 4-7 years of experience in the field, or in a related area.
Ability to analyze, design, and configure business processes via technology and integration.
Strong communication skills, both written and verbal.
Experience with various programming languages (HTML, CSS, MYSQL, Java, Python)
Proven ability to manage support tasks and work cross-functionally with product and engineering teams.

Benefits

Comp & perks

Competitive compensation
A full suite of benefits, including health, personal accidental insurance, term life insurance
A casual workplace that appreciates and respects each employee's ideas
The agility of a growing and profitable start-up environment
Flexible work arrangements
Lunch with in house ,fully loaded pantry.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLAPIsJavaScriptHTMLCSSMYSQLJavaPythonTechnical TroubleshootingBusiness Process Configuration

Soft Skills

Problem-SolvingCommunication SkillsEmpatheticAdaptableDetail-Oriented