Technical Account Manager

• OWN THE TECHNICAL SUCCESS OF TOP TIER CUSTOMERS
• Act as the dedicated technical point of contact for a portfolio of strategic top tier customers.
• Lead the technical handoff from Sales Engineering to ensure continuity from implementation into ongoing operations.
• Build deep relationships with technical stakeholders, architects, platform owners, and engineering leaders.
• DRIVE PLATFORM HEALTH, SCALABILITY, AND PERFORMANCE
• Continuously assess customer deployments to identify risks around scalability, reliability, performance, and maintainability.
• Provide strategic recommendations for platform improvements, upgrades, optimizations, and architectural changes.
• Guide customers on automation and workflow best practices when they impact platform performance, reliability, or scalability.
• MANAGE ESCALATIONS AND OPERATIONAL EXCELLENCE
• Oversee technical support intake, issue management, critical incidents, and high-severity support cases.
• Coordinate cross-functional responses with Support, Product, Engineering, and Customer Success teams.
• Keep customers informed with timely communication, clear resolution plans, and proactive risk management.
• TURN CUSTOMER INSIGHTS INTO CONTINUOUS IMPROVEMENT
• Analyze support activity, recurring issues, usage patterns, and operational risks to drive preventative action plans.
• Triage technical product issues, bugs, and feature requests, ensuring feedback is accurately captured internally, and tracking through to completion with product & engineering.
• Share structured customer insights with Product and Engineering to improve platform outcomes at scale.
• Identify and address technical product gaps surfaced by enterprise customers, from triaging bugs and feature requests to contributing lightweight fixes, workflow improvements, or pull requests where appropriate, partnering with Product and Engineering to get high-impact improvements adopted.

Account Executive

• Own the full sales cycle from inbound lead qualification to close, focusing on mid-market accounts
• Engage technical buyers (Developers, DevOps, IT, and CTOs), guiding them through the evaluation process
• Manage and expand an already strong US pipeline
• Work closely with Solutions Engineers and Customer Success to demonstrate the power of n8n during onboarding
• Refine and shape US sales motion alongside leadership to optimize playbooks and strategies
• Be a key voice in US expansion, helping to build the foundation for future growth

Mid-Market Account Executive

• Own and exceed quarterly and annual revenue targets across a defined Northern Europe enterprise territory
• Build pipeline proactively (≥50%+ sourced by you) through outbound prospecting and smart territory/account planning
• Run deep discovery and qualification using MEDDIC/MEDDPICC—uncovering pain, impact, decision process, decision criteria, and confirming real evidence before you forecast
• Manage the full sales cycle end-to-end: discovery, demos, technical validation/evaluation, proposals, procurement, and negotiations
• Translate technical value into business outcomes—aligning n8n’s automation + AI capabilities to measurable efficiency, risk reduction, and speed-to-delivery
• Orchestrate multi-threaded deals across stakeholders (champions, technical evaluators, security, procurement, and economic buyers) to keep momentum and reduce stall risk
• Create and drive mutual action plans with customers—clear next steps, milestones, and shared accountability from first meeting to signature
• Maintain rigorous pipeline hygiene, forecast accuracy, and account notes in CRM (Salesforce) communicating clearly and early about risks and next steps
• Partner tightly with Solutions Engineering, SDRs, Marketing, RevOps, and Customer Success to accelerate deals and ensure strong handoffs for expansion
• Represent n8n at events and in-market—building credibility with technical communities and enterprise leaders across Northern Europe (with customer travel as needed)

Enterprise Account Executive

• Own the full sales cycle from inbound lead qualification to close, with a focus on mid-market accounts (<2 500 employees | $40k-$60k land deals | 3 months sales cycle on average).
• Engage technical buyers (Developers, DevOps, IT, and CTOs), guiding them through the evaluation process.
• Manage and expand an already strong US pipeline—50% of our pipeline is US-based.
• Work closely with Solutions Engineers and Customer Success to demonstrate the power of n8n and ensure smooth onboarding.
• Refine and shape our US sales motion, working alongside leadership to optimize playbooks and strategies.
• Be a key voice in our US expansion, helping us build the foundation for future growth.

Operations

• Your main goal will be to enable scalable, data-driven GTM growth in AMER by driving strategic planning, sales segmentation, and continuous process improvements.
• Partner with the VP of US Sales to develop regional sales strategies, quotas, and territory plans.
• Analyze sales data to generate actionable insights and drive performance improvement.
• Translate data into strategic recommendations that inform revenue targets and growth initiatives.
• Support accurate forecasting, pipeline management, and performance reviews across the AMER region.
• Participate in the regional operating cadence and ensure alignment with global RevOps processes.
• Design and implement scalable reporting frameworks to track regional sales performance.
• Continuously improve sales and RevOps processes for efficiency, consistency, and scalability.
• Collaborate with the GTM Systems & Automation team to identify automation opportunities and implement best practices.
• Lead initiatives to optimize tools, workflows, and enablement processes for regional teams.
• Lead and coordinate cross-functional GTM initiatives that drive operational excellence.
• Ensure alignment across Sales, RevOps, Finance, and Systems teams on key projects.
• Manage programs from concept to execution, ensuring deliverables are on time and measurable.

Sales Strategy & Operations Manager – US, East Coast

Full-stack Engineer

• Continuously explore emerging shifts in AI interfaces, orchestration, agents, autonomy, and AI-powered work through hands-on experimentation and ecosystem research
• Stay deeply connected to the AI ecosystem through founder networks, user conversations, Product Hunt, Reddit, GitHub, X, events, and emerging tooling
• Identify unmet needs and future product opportunities that could shape n8n’s long-term direction
• Rapidly prototype, validate, and launch AI-native product ideas with minimal support
• Operate across product, engineering, design, and go-to-market with a highly scrappy, execution-first mindset
• Pull in tooling, contractors, collaborators, or external support when needed to move quickly and unblock progress
• Use structured thinking, experimentation, user feedback, and market signals to evaluate what n8n should invest in over the next 1–3 years
• Work closely with n8n’s founder and Product leadership to workshop ideas, pressure-test assumptions, and shape strategic product bets
• Share insights and discoveries with the wider organization to help n8n stay ahead of the AI landscape

Technical Account Manager

Mid-Market Account Executive

Enterprise Account Executive

Mid-Market Account Executive

Sales Strategy & Operations Manager – US, East Coast

Senior Engineer, n8n Labs