Business Development Manager
Compass Education
Customer Success Manager – Low Touch
n8n
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Onboard new customers and set them up for long-term success.
- Nurture expansion opportunities and lead upsell/cross-sell conversations.
- Proactively solve technical and commercial challenges across a book of business.
- Manage customer communications and support escalations smoothly.
- Design playbooks, workflows, and automations to engage customers at scale using n8n.
- Build systems and processes to serve a higher volume of customers efficiently.
- Share best practices and learnings to help the CS team improve continuously.
- Identify and execute scalable customer initiatives (e.g., webinars, round tables).
- Progress order forms and ensure seamless collaboration with Sales teams.
- Run quarterly business reviews (QBRs) with key customers to uncover growth potential.
- Keep customer data and CRM records accurate and actionable.
- Lead projects that improve CS processes for the whole team.
- Collaborate cross-functionally with Support, Sales, and Product to deliver customer value.
Requirements
- Customer Success expertise: manage a book of business, run QBRs, and deliver great onboarding experiences.
- Curiosity & intelligence: quickly grasp what n8n does and adapt approach accordingly.
- Technical ability: ability to build workflows in n8n, understand technical basics, and escalate effectively.
- Commercial acumen: experience managing upsells and cross-sells in a SaaS environment.
- Scaled CS experience (nice-to-have): experience managing a large, low-touch customer portfolio.
- Strong communication skills (nice-to-have): clear, structured speaking style and strong phone presence.
- Process mindset (nice-to-have): experience setting up CS tooling, processes, or playbooks.
- Technical engagement (nice-to-have): comfortable engaging with technical audiences (engineers, IT, DevOps) in a commercial capacity.
- Work authorization: company can sponsor visas to Germany; for any other country candidates must have existing right to work.
- Language: company language is English.
