MYOB

Affiliate Manager

• Design and deliver AI enablement experiences (workshops, learning sessions, coaching) that build capability and drive adoption
• Partner with business leaders, AI leads, and technology teams to identify and progress high-value AI use cases
• Support the end-to-end journey from discovery through to implementation, helping embed AI into everyday workflows
• Develop practical playbooks, tools, and reusable assets to enable teams to adopt AI in a scalable way
• Build and nurture internal communities of practice to encourage experimentation, knowledge sharing, and innovation
• Coordinate and maintain visibility of AI initiatives, tracking progress, adoption, and impact across the organisation
• Capture and share success stories and insights to build momentum and continuously improve how AI is applied

Workforce Innovation Partner

Customer Support

• Voice of Customer and Partner strategy and measurement, including listening points across the journey and metrics such as NPS, CSAT, CES, qualitative feedback, and behavioural signals
• Customer relationship architecture and end-to-end journey orchestration across onboarding, support, growth, renewal, and advocacy
• Experience design across AI-led, digital, assisted, and human interactions, including clear hand-offs that protect trust, quality, and outcomes
• Governance of complex, sensitive, and high-risk customer issues, including Heal Desk, executive complaints, and cross-functional critical issues
• End-to-end complaints management, customer communication governance, and closed-loop operating cadences so customers receive clear updates and issues are driven through to closure
• Root cause analysis and systemic improvement programs that reduce friction, remove recurring problems, and improve retention, loyalty, adoption, and cost to serve
• Leadership of a high-performing customer experience function, including setting direction, building capability, and developing specialist team members

Customer Experience Manager – Mid Market

• Lead MYOB's Voice of Customer and Partner approach
• Own customer relationship architecture and end-to-end journey orchestration
• Govern high-impact issues when normal channels are not progressing
• Work across Product, Design, Technology, Support, Services, Sales, Marketing, Customer Success, Finance, Legal, and Operations to ensure coordinated paths for customers
• Connect fragmented experiences
• Drive stuck issues forward
• Turn customer insights into action and systemic improvement

• Lead MYOB's Voice of Customer and Partner approach
• Own customer relationship architecture and end-to-end journey orchestration
• Step in to govern high-impact issues when normal channels are not progressing
• Work across Product, Design, Technology, Support, Services, Sales, Marketing, Customer Success, Finance, Legal, and Operations to ensure customers experience a single, coordinated path across AI-led, digital, assisted, and human interactions
• Connect fragmented experiences and drive forward issues
• Turn customer and partner insights into action and systemic improvement

Platform Engineer

• Develop and maintain high-quality web applications using the latest technologies.
• Collaborate with cross-functional teams to craft, develop, and deploy new features.
• Ensure the technical feasibility of UI/UX builds.
• Optimize applications for maximum speed and scalability.
• Troubleshoot and debug issues to ensure flawless performance.
• Write and maintain clear, concise, and comprehensive technical documentation.
• Participate in code reviews to maintain high standards of code quality.
• Stay up-to-date with emerging trends and technologies in web development.

API Platform Developer

Administration

• Supporting our customers during their novated lease journey with Flare and ensuring everything runs smoothly from start to finish
• Connecting with customers through different channels and helping out with their queries
• Lending a hand with documentation for the settlement process
• Managing the vehicle onboarding process and lease activations
• Assisting with various in life lease management tasks such as keeping budgets on track or processing claims
• Keeping our CRM leasing system up-to-date with accurate information
• Taking care of any ad hoc admin tasks that pop up along the way

Workforce Innovation Partner

Customer Experience Manager – Mid Market

Customer Experience Manager – Mid Market

Customer Experience Manager – Mid Market

API Platform Developer

Support Administrator