Mygrant Glass Company

Customer Service Representative

Mygrant Glass Company

full-time

Posted on:

Location Type: Office

Location: Oklahoma City • Oklahoma • United States

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About the role

  • Enter customer orders for auto glass parts and process customer returns.
  • Process daily cash, credit cards, and check deposits with accurate data entry.
  • Assist with inventory - interacting with operation warehouse inventory control.
  • Interact with customers via telephone and in-person providing information and assistance.
  • Manage customer accounts with discretion and escalate customer concerns as needed.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Manage large amounts of incoming phone calls.
  • Develop working knowledge of the evolving products and services to better serve customers.

Requirements

  • High School Diploma, GED or equivalent preferred.
  • Professional demeanor with superior telephone and people skills.
  • Able to communicate clearly.
  • Must be organized and able to multi-task.
  • General knowledge of Microsoft products.
  • Type 30 wpm (preferred).
  • Ability to work collaboratively in a team environment.
  • Excellent at resolving customer conflict.
  • Willing to learn and follow directives.
  • Exhibit patience and attentiveness.
  • Exceptional time management skills with impeccable follow through.
  • Technologically proficient.
Benefits
  • Competitive hourly pay
  • Health, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Paid time off and holiday pay
  • On-the-job training and advancement opportunities
  • Stable, Monday–Friday schedule with limited weekend hours
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryinventory controlcustomer account managementconflict resolutiontelephone communicationdocument filingmulti-taskingtime managementtyping
Soft Skills
professional demeanorsuperior people skillsclear communicationorganizational skillsteam collaborationpatienceattentivenesswillingness to learnimpeccable follow through
Certifications
High School DiplomaGED