Mygrant Glass Company

Customer Support

• Enter customer orders for auto glass parts and process customer returns
• Process daily cash, credit cards, and check deposits with accurate data entry
• Assist with inventory - interacting with operation warehouse inventory control
• Interact with customers via telephone and in-person providing information and assistance
• Manage customer accounts with discretion and escalate customer concerns as needed
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution
• Keep records of customer interactions, process customer accounts and file documents
• Manage large amounts of incoming phone calls
• Develop working knowledge of the evolving products and services to better serve customers

Bilingual Customer Service Representative