Mygrant Glass Company

Customer Support

• Enter customer orders for auto glass parts and process customer returns.
• Process daily cash, credit cards, and check deposits with accurate data entry.
• Assist with inventory - interacting with operation warehouse inventory control.
• Interact with customers via telephone and in-person providing information and assistance.
• Manage customer accounts with discretion and escalate customer concerns as needed.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution.
• Keep records of customer interactions, process customer accounts and file documents.
• Manage large amounts of incoming phone calls.
• Develop working knowledge of the evolving products and services to better serve customers.

Customer Service Representative

Recruitment

• A Talent Acquisition Specialist is responsible for high-volume recruiting for various positions.
• In this role, you'll be a full lifecycle recruiter, assisting in creating a streamlined hiring process and partnering with internal stakeholders to fill entry-level warehouse positions to mid-level management roles.
• A successful Talent Acquisition Specialist will collaborate with department managers on a regular basis and proactively identify future hiring needs.
• They will be able to attract candidates using various sources, including social media networks and employee referrals.
• The responsibilities of the Talent Acquisition Specialist are to ensure our company attracts, hires and retains the best employees, while growing a strong talent pipeline.

Talent Acquisition Specialist

Manager

• Direct and manage all tenant relations to resolve tenant concerns and maintain high tenant satisfaction, serving as the primary contact for tenant inquiries, work orders, and service issues
• Oversee all day-to-day property operations, including planning tenant communications, making recommendations on operational improvements, and executing plans to resolve any tenant or operational issues
• Manage lease administration by preparing correspondence, analyzing lease abstracts, monitoring key dates such as escalations, renewals, and options, making recommendations for action, and executing plans
• Supervise compliance and records management of contracts, certificates of insurance, vendor W-9s and related documents, exercising judgment to ensure legal and operational compliance
• Oversee property compliance programs, including scheduling, managing, and independently ensuring completion of annual property requirements such as fire equipment inspections, backflow certifications, and state mandates like energy benchmarking, making decisions to address any compliance gaps
• Manage tenant communications, including contact details and determine the timing, content, and distribution of property communications
• Oversee financial processing, receiving invoices, and ensuring prompt processing by determining proper coding to the correct general ledger accounts, identifying discrepancies, and approving payment processing
• Prepare the management reports draft, highlighting key operational and financial trends for ownership review
• Develop, prepare, and actively manage the annual operating and capital budgets, tracking variances and expenses against the budget
• Direct and verify utility account management, ensuring property utility accounts are paid correctly and resolve any billing disputes or issues
• Manage and review vendor service contracts including coordinating vendor services for maintenance, landscaping, fire protection, roofing, HVAC, and more
• Direct emergency response operations, making time-sensitive independent decisions to protect property, tenant safety, and minimizing operational disruption
• Ensure property files on SharePoint are current and accurate regularly
• Other duties as assigned

Real Estate Assistant, Property Manager

Supply Chain

• Assist the Branch Manager with managing employees and activities at the branch
• Properly maintain a high value inventory
• Provide and maintain excellent customer service
• Accurately schedule employees and shifts with safety, productivity, and customer service in mind
• Ensure compliance with and training on all company policies including state and federal regulations
• Meet current branch goals, annual branch budget and profitably grow respective branch
• Communicate goals throughout the branch
• Monitor and maintain branch performance goals/standards
• Coach all branch employees to success
• Oversee and monitor branch sales
• Assist with recruiting and training staff at the branch
• Manage the branch teller staff

Customer Service Representative

Talent Acquisition Specialist

Customer Service Representative

Real Estate Assistant, Property Manager

Customer Service Representative

Assistant Warehouse Manager