Mycon

Customer Support

• Provide support to Mycon clients via chat, email and phone, advising customers on topics such as allocation/award processes, app access, asset exchange, transfer of ownership, account/profile updates, installment payments, installment negotiations, quota cancellation/reactivation, purchase and sale of quotas, and other related matters.
• Resolve inquiries about Mycon and consortium (consórcio) matters.
• Provide service using objection-handling techniques to succeed in negotiation and retention, aiming to prevent cancellations.
• Assist, when necessary, with other activities related to Customer Success and Customer Experience.

Customer Experience Assistant – Customer Support

Support Engineer

• Assist with IT governance activities and cost management (FinOps);
• Collect data for performance indicators (SLAs, availability, incidents) and generate regular reports;
• Keep the company's hardware and software inventory up to date;
• Monitor cloud spending dashboards daily (AWS, Azure, or Google Cloud);
• Support identification and tagging of resources to ensure each cost is assigned to the correct cost center;
• Flag underutilized resources or idle instances that can be shut down or resized;
• Monitor spending dashboards daily;
• Provide support for internal and external tools;
• Provide technical support to headquarters and branch offices;
• Participate in documenting processes and technical procedures;
• Collaborate with the team on continuous improvements to the IT infrastructure.

Technical Support Assistant – Governance

• Responsável por operar a plataforma de administração interna do consórcio digital, aonde envolve a manutenção de cadastro de clientes, tabelas, bens, planos, vendedores, parceiros, realizar possíveis atualizações no registro de propostas;
• Suporte para ferramentas internas e externas;
• Monitorar o desempenho de sistemas e redes, identificando e solucionando problemas técnicos;
• Auxiliar na manutenção e configuração de desktops, laptops e servidores;
• Suporte técnico para matriz e filiais;
• Auxiliar na implementação de políticas de segurança da informação, incluindo controle de acessos e atualizações de software;
• Acompanhar e monitorar a infraestrutura de TI utilizando ferramentas de monitoramento;
• Participar da documentação de processos e procedimentos técnicos;
• Colaborar com a equipe para melhorias contínuas da infraestrutura de TI.

Customer Experience Assistant – Customer Support

Technical Support Assistant – Governance

Auxiliar de Suporte Técnico