Murfy

Customer Support

• Build technicians' routes and schedules using the 7Opteam tool to optimize productivity and travel.
• Coordinate the dispatch of parts in collaboration with the CET and the warehouse.
• Manage daily disruptions: absences, delays, unreachable customers, delivery issues, and appointment rescheduling.
• Maintain clear, proactive communication with technicians, managers, and other staff.
• Respond to customer inquiries via Zendesk and telephone.
• Inform, reassure, and propose rapid solutions when issues arise.
• Process post-service files (quotes/estimates, claims, and ticket follow-up).

Scheduling and Customer Relations Coordinator

Human Resources

• Work with managers to implement and deploy HR strategy
• Monitor skills development and internal mobility
• Serve as a central point for recruitment and onboarding
• Contribute to the implementation of Murfy’s HR policies
• Lead projects to meet HR objectives

Scheduling and Customer Relations Coordinator

HR Business Partner, Multi-site