Scheduling and Customer Relations Coordinator

Murfy

Agent Polyvalent managing planning and client relationships for eco-repair services at Murfy. Coordinating technician schedules and ensuring smooth customer support operations.

Posted 6/6/2026full-timeNanterre • 🇫🇷 FranceMid-LevelSenior💰 €2,134 per monthWebsite

About the role

Key responsibilities & impact

Build technicians' routes and schedules using the 7Opteam tool to optimize productivity and travel.
Coordinate the dispatch of parts in collaboration with the CET and the warehouse.
Manage daily disruptions: absences, delays, unreachable customers, delivery issues, and appointment rescheduling.
Maintain clear, proactive communication with technicians, managers, and other staff.
Respond to customer inquiries via Zendesk and telephone.
Inform, reassure, and propose rapid solutions when issues arise.
Process post-service files (quotes/estimates, claims, and ticket follow-up).

Requirements

What you’ll need

Organized and responsive, able to juggle multiple priorities without losing attention to detail.
Excellent interpersonal skills and comfortable with both verbal and written communication.
Calm and rigorous, able to handle urgent situations with sound judgment.
Motivated to contribute to the ecological transition while working in an agile, collaborative environment.
Experience in logistics, scheduling/planning, or customer support is a plus.

Benefits

Comp & perks

Meal voucher card: €10/day, with €6 covered by Murfy.
Health insurance: employee portion 100% covered by Murfy (if you choose to add a spouse or children, the additional family supplement will remain your responsibility).

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

organizedresponsiveattention to detailexcellent interpersonal skillsverbal communicationwritten communicationcalmrigoroussound judgmentmotivated