Municipal Credit Union

ATM Operations, Dispute Specialist

Municipal Credit Union

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $18 - $29 per hour

About the role

  • Process and verify all incoming ATM check deposits via Image Center on a daily basis
  • Ensure all ATM checks received from managed services vendor are accounted for on a daily basis
  • Research and resolve any member disputes related to ATM transactions in accordance with applicable regulations
  • Research and resolve any member disputes related to Zelle Network transactions in accordance with applicable regulations
  • Research and resolve any member disputes related to ACH transactions in accordance with applicable regulations
  • Ensure all captured cards received from managed services vendor are logged/shredded daily
  • Prepare unmatched ATM check items in Image Center for scanning
  • Maintain manual and electronic transaction records and files
  • Respond to member inquiries or refer to appropriate service area in a timely manner

Requirements

  • College degree or equivalent work experience
  • Minimum two years of relevant work experience with a financial institution
  • Working knowledge of ATMs and ATM-related operations and products
  • Working knowledge of retail banking and record retention practices, rules, and regulations
  • Experience in project management preferred
  • Technologically proficient
Benefits
  • Competitive compensation
  • Medical and dental benefits
  • 401K with employer match
  • Flexible paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ATM operationsZelle Network transactionsACH transactionsrecord retention practicesfinancial regulationsproject management
Soft Skills
problem-solvingcommunicationcustomer servicetimeliness
Certifications
college degree