Municipal Credit Union

Operations

• Manage the execution of MCU’s digital engagement strategy, ensuring alignment with organizational goals and member needs.
• Oversee daily operations of digital banking and deposit operations platforms and troubleshoot issues in partnership with IT and vendors.
• Monitor and report on key performance metrics, identifying opportunities for optimization.
• Partner with vendors to create roadmaps and prioritize enhancements.
• Oversee vendor management, including monitoring service levels, escalating issues, tracking resolution, and ensuring annual vendor management requirements are executed.
• Ensure Multi-State Unclaimed Property process is timely filed meeting all regulatory requirements including monitoring of dormant account activity.
• Prepare annual financial budgets with ongoing monthly monitoring.
• Responsible for meeting organizational goals while assessing and implementing operational efficiencies through improved processes.
• Understands market and member insights deeply and ensures fit between strategy and execution.
• Conduct market scans and competitor reviews to inform product enhancements.
• Support development of business requirements, user stories, wireframes, and testing for digital enhancements.
• Ensure compliance with applicable digital banking and BSA regulations and policies.
• Contribute to a culture of continuous improvement, innovation, and member focus.
• Supervise assigned staff and provide coaching, feedback, and development.
• Work with business partners to enhance value proposition, improve member experience and strengthen regulatory and compliance alignment.
• Diagnose operational opportunities to improve the member experience and manage risk.
• Responsible for timely and accurate completion of reporting as needed including trends and analysis ensuring that leaders are kept well-informed and have the necessary information for decision making.
• Oversee employee performance reviews and improvement plans, coaching and counseling as needed including annual reviews.
• Perform other related duties as requested and special projects as assigned.

Vice President, Operations