Municipal Credit Union

Manager

• Foster an organizational culture that prioritizes delivering seamless digital experiences while concurrently upholding robust risk management and operational excellence.
• Collaborate with internal stakeholders, including finance, IT, and business units, to gather reporting on department metrics and transformation projects impacting the Credit Union.
• Develop comprehensive daily, monthly and annual reporting including key performance and risk indicators.
• Create a resilient control environment and a robust risk management framework across various consumer banking digital servicing applications, digital sales, and social media platforms, ensuring compliance with evolving regulatory standards.
• Assists with vendor management on Digital Channel assigned applications.
• Adheres to the goals and standards set forth by the Service Level Agreement (SLA).
• Monitor and track project progress, identifying and addressing potential risks and issues.
• Collaborate with partners in Information Security, Technology Services, Risk and Third Party Assurance to proactively identify and assess emerging risk issues and identify and implement opportunities for continuous improvement of risk management.
• Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated.
• Collaborate with the digital product owners to support, test and launch efficient digital channel products including support of New Product Offerings and capabilities as assigned to ensure an Omni-channel experience across platforms.
• Work closely with Contact Center Management and Retail Branch Management to understand teammate and member needs and incorporate into product requirements and document use cases and business specifications.
• Serve as a resource and key team member on various project teams, leveraging knowledge of the enterprise operations and business strategy to drive transformative change.
• Support risk initiatives by investigating and suggesting informed recommendations/solutions to minimize fraud occurring on digital channels.
• Serve as a primary point of contact and SME for the digital team during Internal Audit and oversight reviews from various regulatory bodies.
• Coordinate release management initiatives across digital channels with Entitlements team.
• Assist in the generation of test plans and data for digital channels.
• Proactively identify and mitigate operational, compliance, fraud, and information security risks within the digital platform, products and services.
• Ability to breakdown complex business problems and workflows into meaningful components that are understandable by various levels within the company.
• Provides support to assigned functional areas and track assigned programs and systems, including troubleshooting of errors and issues as they are identified.
• Provide necessary support efforts to ensure 24x7x365 availability for business applications.

Manager, Digital Services

Software Engineer

• Proficient with .NET based architecture including XML, SOAP and Web Services, and business productivity applications using Microsoft Office and related technologies.
• Build, consume, document, and integrate APIs in a development, test and production environment supporting the Credit Union’s Software Platform (on premise and cloud).
• Author complex SQL reporting and SSIS packages.
• Develop RESTful API’s.and programs in Symitar core banking system, using Poweron technology.
• Develop core system integration using Symitar using SymXchange API’s.
• Optimize internal applications and data for maximum speed, security, and scalability.
• Function as an expert and perform optimally within an agile development framework, properly creating user stories and estimating effort and duration.
• Review designs created by designers; ask necessary clarifying questions before starting work.
• Lead and manage end-to end life cycle to produce software and applications through project conception to completion.
• Collaborate with appropriate stakeholders (e.g., IT staff, Business Users, Business Analysts) to gather requirements, develop specifications, author, debug, test, and document program code.
• Possess thorough production experience and business intelligence with .NET development, including strong technology focus on portals and enterprise application integration.
• Develop functional databases, applications, and servers to support websites on the back end.
• Analyze, report, and develop new software workflows to streamline processes.
• Develop widgets, and Micro services for online banking SDK development.
• Develop and customize experience with Microsoft SharePoint.
• Work with ASP.NET, CSS, XML, jQuery, JSON and Node.js, XML/XSLT, ASP, JavaScript frameworks, Office Collaborative products, IIS, Crystal Reports, SQL Reports, MS SQL Server, Visual Studio, and VB.NET, C#.
• Ensure standardized methods and procedures are used for efficient and prompt handling of all development requests.
• Develop applications using latest AI technologies.
• Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC and overall BSA/AML/OFAC compliance.
• Perform other related duties as requested and special projects as assigned.

Programmer Analyst

Operations

• Manage the execution of MCU’s digital engagement strategy, ensuring alignment with organizational goals and member needs.
• Oversee daily operations of digital banking and deposit operations platforms and troubleshoot issues in partnership with IT and vendors.
• Monitor and report on key performance metrics, identifying opportunities for optimization.
• Partner with vendors to create roadmaps and prioritize enhancements.
• Oversee vendor management, including monitoring service levels, escalating issues, tracking resolution, and ensuring annual vendor management requirements are executed.
• Ensure Multi-State Unclaimed Property process is timely filed meeting all regulatory requirements including monitoring of dormant account activity.
• Prepare annual financial budgets with ongoing monthly monitoring.
• Responsible for meeting organizational goals while assessing and implementing operational efficiencies through improved processes.
• Understands market and member insights deeply and ensures fit between strategy and execution.
• Conduct market scans and competitor reviews to inform product enhancements.
• Support development of business requirements, user stories, wireframes, and testing for digital enhancements.
• Ensure compliance with applicable digital banking and BSA regulations and policies.
• Contribute to a culture of continuous improvement, innovation, and member focus.
• Supervise assigned staff and provide coaching, feedback, and development.
• Work with business partners to enhance value proposition, improve member experience and strengthen regulatory and compliance alignment.
• Diagnose operational opportunities to improve the member experience and manage risk.
• Responsible for timely and accurate completion of reporting as needed including trends and analysis ensuring that leaders are kept well-informed and have the necessary information for decision making.
• Oversee employee performance reviews and improvement plans, coaching and counseling as needed including annual reviews.
• Perform other related duties as requested and special projects as assigned.

Manager, Digital Services

Programmer Analyst

Vice President, Operations