Municipal Credit Union

Operations

• Process and verify all incoming ATM check deposits via Image Center on a daily basis
• Ensure all ATM checks received from managed services vendor are accounted for on a daily basis
• Research and resolve any member disputes related to ATM transactions in accordance with applicable regulations
• Research and resolve any member disputes related to Zelle Network transactions in accordance with applicable regulations
• Research and resolve any member disputes related to ACH transactions in accordance with applicable regulations
• Ensure all captured cards received from managed services vendor are logged/shredded daily
• Prepare unmatched ATM check items in Image Center for scanning
• Maintain manual and electronic transaction records and files
• Respond to member inquiries or refer to appropriate service area in a timely manner

ATM Operations, Dispute Specialist

IT Support

• The HelpDesk Admin role serves on the IT Help Desk as the primary contact center for MCU staff who need IT assistance.
• Act as a hands-on leader and step in and offer advice or support when needed to the frontline agents.
• Provide support to the Contact Assistant Manager by informing of any training needs or trends that are noticed when assisting the agents.
• Assist in the updating of knowledge materials to ensure accurate information is given to all members, both internally and externally.
• Empathetic and resourceful individuals focused on resolving customer issues efficiently and respectfully.

Help Desk Administrator

Sales

• Assisting the Mortgage Sales Team with member applications, appointment scheduling, member documentation, reporting, and referral/lead tracking
• Providing members with the highest level of member service
• Monitoring member submitted applications and importing new loans into Mortgagebot LOS
• Scheduling appointments for Mortgage Loan Officers
• Supporting MLOs with document collections and member follow up
• Responding to inquiries related to the approval process, mortgage statuses, and loan programs

Mortgage Sales Assistant

• Ensure the credit union’s payment systems for wires are handled securely, in compliance with relevant policies, procedures and regulatory requirements.
• Provide governance and oversight for wire investigations activities including daily workflow and timely case management ensuring compliance with key regulatory requirements.
• Actively manage networks for transmitting international and domestic wires.
• Serve as subject matter expert on message types used to send and receive international wire information.
• Manage the exchange of financial messaging between MCU and other financial institutions.
• Ability to create dashboards and/or reports from data within our systems daily, weekly and monthly.
• Partner with leadership to develop and analyze reporting and data to monitor the overall department resources.
• Create ad-hoc reporting as needed.
• Review and analyze data to identify problem areas or member pain points.
• Assist with EFT deposit operations escalations, monitor member complaints, report possible trends.
• Recommend potential solutions as needed to management to enhance the overall member experience.
• Operate within a high volume operational environment to perform basic, complex, and specialized tasks and/or support duties with a high degree of accuracy and in accordance with MCU policies and procedures.
• Perform resource allocation decision-making to ensure incoming tasks and responsibilities are prioritized based on staffing expertise.
• Assist in the coordination of financial audits and regulatory examinations, providing documentation and explanations as needed.
• Aid with implementation of recommendations from auditors to enhance internal controls and operational processes.
• Serve as a subject matter expert on software tools used by the EFT/Deposit Operations team, as appropriate (Symitar and related modules).
• Establish and maintain internal controls to safeguard assets and ensure compliance with regulatory requirements.
• Conduct regular reviews of operational and financial processes and procedures to identify areas for improvement and mitigate risks.
• Review and maintain department policies and procedures as needed to maintain compliance with rules/regulations.
• Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC.
• Provide quality control and recommendations to improve staff performance.
• Develop and monitor staff productivity reporting to assist in performance management.
• Assist members with more complex and specialized inquiries to support inter-departmental needs.
• Provide support to members and staff to ensure accurate and timely resolution of inquiries from all sources (e-mail, phone, service events, etc.).
• Coordinate staff training and development.
• Perform other related duties as requested and special projects as assigned.

EFT Operations Coordinator

Product Analyst

• Support Deposit Product manager with the end-to-end lifecycle of Consumer Deposit products
• Conduct market analysis, design, development, testing, pricing, fees, and ongoing enhancement
• Ensure product offerings are competitive, compliant, aligned with our strategy and member needs
• Monitor and report on product portfolio trends including P&L, Balances, Fee income, Productions, Attrition
• Provide corrective action recommendations when performance is not in line with expectations
• Stay abreast of market trends, competitor offerings, and evolving third-party requirements
• Partner with Risk, Retail, Legal, Compliance & Deposit Operations to ensure processes, procedures, policies, and systems are functioning as designed

Consumer Deposit Product Analyst

Human Resources

• Provide administrative support to the Human Resources department and gain hands-on exposure to a variety of disciplines within Human Resources.
• Conduct data analysis and generate reports on HR metrics, identifying trends and recommending solutions to improve HR operations.
• Support HR system (ADP Workforce Now) maintenance and data integrity efforts.
• Assist in the administration of employee benefits programs, including enrollments, changes, and terminations.
• Develop and maintain HR operations documentation, including process guides and employee resources.
• Ensure compliance with all relevant labor laws and company policies.
• Perform other related duties as requested and special projects as assigned.

ATM Operations, Dispute Specialist

Help Desk Administrator

Mortgage Sales Assistant

EFT Operations Coordinator

Consumer Deposit Product Analyst

Human Resources Operations Intern