EFT Operations Coordinator
Municipal Credit Union
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $66,640 - $83,300 per year
About the role
- Ensure the credit union’s payment systems for wires are handled securely, in compliance with relevant policies, procedures and regulatory requirements.
- Provide governance and oversight for wire investigations activities including daily workflow and timely case management ensuring compliance with key regulatory requirements.
- Actively manage networks for transmitting international and domestic wires.
- Serve as subject matter expert on message types used to send and receive international wire information.
- Manage the exchange of financial messaging between MCU and other financial institutions.
- Ability to create dashboards and/or reports from data within our systems daily, weekly and monthly.
- Partner with leadership to develop and analyze reporting and data to monitor the overall department resources.
- Create ad-hoc reporting as needed.
- Review and analyze data to identify problem areas or member pain points.
- Assist with EFT deposit operations escalations, monitor member complaints, report possible trends.
- Recommend potential solutions as needed to management to enhance the overall member experience.
- Operate within a high volume operational environment to perform basic, complex, and specialized tasks and/or support duties with a high degree of accuracy and in accordance with MCU policies and procedures.
- Perform resource allocation decision-making to ensure incoming tasks and responsibilities are prioritized based on staffing expertise.
- Assist in the coordination of financial audits and regulatory examinations, providing documentation and explanations as needed.
- Aid with implementation of recommendations from auditors to enhance internal controls and operational processes.
- Serve as a subject matter expert on software tools used by the EFT/Deposit Operations team, as appropriate (Symitar and related modules).
- Establish and maintain internal controls to safeguard assets and ensure compliance with regulatory requirements.
- Conduct regular reviews of operational and financial processes and procedures to identify areas for improvement and mitigate risks.
- Review and maintain department policies and procedures as needed to maintain compliance with rules/regulations.
- Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC.
- Provide quality control and recommendations to improve staff performance.
- Develop and monitor staff productivity reporting to assist in performance management.
- Assist members with more complex and specialized inquiries to support inter-departmental needs.
- Provide support to members and staff to ensure accurate and timely resolution of inquiries from all sources (e-mail, phone, service events, etc.).
- Coordinate staff training and development.
- Perform other related duties as requested and special projects as assigned.
Requirements
- 4 years’ experience in banking operations with concentration in wires and EFT processes
- Retail banking experience is a plus
- Previous Member or Customer Service experience is preferred
- Excellent research and problem-solving skills
- Highly proficient in Microsoft Office suite
- Excellent interpersonal, oral and written communication skills
- Ability to multi-task; good time management skills
- Highly ethical
- Technologically proficient
- Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail
Benefits
- Competitive compensation
- Medical and dental benefits
- 401K with employer match
- Flexible paid time off