Collateral Analyst, Capital Markets Operations
International Luxury Hotel Association
Vice President, Operations
Municipal Credit Union
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $200,000 - $240,000 per year
Job Level
Lead
About the role
- Manage the execution of MCU’s digital engagement strategy, ensuring alignment with organizational goals and member needs.
- Oversee daily operations of digital banking and deposit operations platforms and troubleshoot issues in partnership with IT and vendors.
- Monitor and report on key performance metrics, identifying opportunities for optimization.
- Partner with vendors to create roadmaps and prioritize enhancements.
- Oversee vendor management, including monitoring service levels, escalating issues, tracking resolution, and ensuring annual vendor management requirements are executed.
- Ensure Multi-State Unclaimed Property process is timely filed meeting all regulatory requirements including monitoring of dormant account activity.
- Prepare annual financial budgets with ongoing monthly monitoring.
- Responsible for meeting organizational goals while assessing and implementing operational efficiencies through improved processes.
- Understands market and member insights deeply and ensures fit between strategy and execution.
- Conduct market scans and competitor reviews to inform product enhancements.
- Support development of business requirements, user stories, wireframes, and testing for digital enhancements.
- Ensure compliance with applicable digital banking and BSA regulations and policies.
- Contribute to a culture of continuous improvement, innovation, and member focus.
- Supervise assigned staff and provide coaching, feedback, and development.
- Work with business partners to enhance value proposition, improve member experience and strengthen regulatory and compliance alignment.
- Diagnose operational opportunities to improve the member experience and manage risk.
- Responsible for timely and accurate completion of reporting as needed including trends and analysis ensuring that leaders are kept well-informed and have the necessary information for decision making.
- Oversee employee performance reviews and improvement plans, coaching and counseling as needed including annual reviews.
- Perform other related duties as requested and special projects as assigned.
Requirements
- Bachelor’s Degree in management, technology, marketing or related field required.
- 8+ years of experience in digital banking, fintech, or financial services, with at least 6 years in a management or supervisory role.
- Experience with Alkami Digital Banking Platform required.
- Experience with digital account opening software and third-party integrations (WithClutch, Plaid, Alloy)
- Experience with payments technology, including Plaid and Stripe.
- Strong vendor management and project coordination skills.
- Knowledge of banking regulations and compliance practices.
- Demonstrated ability to analyze data, develop insights, and propose solutions.
- Ability to manage competing priorities and deliver results in a high-volume environment.
- Member-focused, self-motivated, and collaborative.
Benefits
- Competitive compensation
- Medical and dental benefits
- 401K with employer match
- Flexible paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
digital bankingvendor managementproject coordinationdata analysisfinancial budgetingoperational efficienciesregulatory compliancepayments technologydigital account openingbusiness requirements development
Soft skills
member-focusedself-motivatedcollaborativecoachingfeedbackcommunicationproblem-solvingprioritizationcontinuous improvementinnovation
