Muncie Power Products

Customer Support

• As a customer service representative, you will be responsible for several customer accounts that require more maintenance and contact as well as providing overall support to the customer service department.
• Take phone calls for sales orders by part number
• Process, acknowledge, and reschedule customers' purchase orders
• Support customers, fellow employees and Customer Service Managers
• Distribute emailed purchase orders correctly
• Initiate UPS/LTL freight and damage claims along with tracking orders
• Create ASN's (Advanced Shipping Notice)
• Provide cost, availability, and lead time on parts for customers
• Provide freight charges and transit times for customers
• Identify and recommend parts needed for customer applications
• Assist customers' Purchasing Managers as needed; recommend additional parts for customers' purchase orders and reorders
• Provide logistical recommendations to customers
• Must have a working knowledge of the product
• Create, edit and maintain Excel spreadsheets

Customer Service Representative