Multiview

Director of Implementation Services

Multiview

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$150,000 - CA$180,000 per year

Job Level

Tech Stack

About the role

  • Oversee a portfolio of concurrent healthcare ERP implementations.
  • Establish and monitor implementation performance metrics including delivery timelines, project health indicators, capacity alignment, client outcomes and adoption milestones.
  • Lead recovery strategies for at-risk implementations and ensure lessons learned are incorporated into future delivery practices.
  • Drive on-time, on-budget delivery performance through disciplined execution while accelerating efficiency improvements for our team and our clients.
  • Reduce variability across projects and increase implementation predictability.
  • Assess the current implementation approach and introduce improvements that increase consistency, reduce delivery risk, accelerate time to value and strengthen client outcomes.
  • Analyze delivery trends, project escalations, and post-go-live outcomes to identify systemic improvement opportunities.
  • Lead complex ERP deployments within hospitals and healthcare systems.
  • Partner with CFOs, finance leaders, and IT stakeholders to guide financial system modernization.
  • Ensure integration alignment across EHR, payroll, materials management, and banking ecosystems.
  • Partner with Product, Sales, and Client Success to improve how implementations are scoped, prepared, and transitioned across the client lifecycle.

Requirements

  • 8+ years of experience leading ERP or enterprise SaaS implementations.
  • 5+ years in a people leadership role managing implementation teams.
  • Demonstrated experience delivering complex, multi-module implementations.
  • Proven experience scaling delivery teams.
  • Strong operational discipline and data-driven mindset.
  • Strategic thinking with hands-on execution.
  • Executive-level communication skills.
  • Client-centric mindset.
  • Change management leadership.
  • Experience with financial ERP systems (GL, AP, AR, budgeting, reporting, materials management).
  • Familiarity with healthcare EHR integrations and healthcare regulatory environments.
  • Experience building or scaling implementation methodologies in a growth-stage SaaS organization.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ERP implementationsenterprise SaaS implementationsfinancial ERP systemsGLAPARbudgetingreportingmaterials managementimplementation methodologies
Soft Skills
people leadershipoperational disciplinedata-driven mindsetstrategic thinkingexecutive-level communicationclient-centric mindsetchange management leadershiphands-on execution