Multiverse

IT Support Analyst

Multiverse

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Junior

Tech Stack

Cloud

About the role

  • Provide strategic IT support to 1000 internal employees, focusing on complex escalated issues
  • Collaborate on IT infrastructure projects, system implementations, and technology rollouts
  • Participate in process improvement initiatives that enhance employee experience
  • Research and evaluate new technologies for enterprise-scale deployment
  • Shadow senior team members to develop advanced skills in automation and system administration
  • Maintain and improve IT documentation, procedures, and knowledge base
  • Develop user training materials and conduct education sessions
  • Work with departments across the business on technology requirements

Requirements

  • 1-2 years IT support experience
  • Strong Windows/Mac knowledge
  • Excellent problem-solving skills
  • Customer service approach
  • Eagerness to learn & develop
  • Strong understanding of generative AI tools & AI automation
  • IT degree or equivalent (Preferred)
  • Cloud services experience (Google Workspace, Office 365) (Preferred)
  • Basic scripting knowledge (Preferred)
  • IT certifications (Preferred)
  • Exposure to strategic projects across cross-functional teams (Preferred)
  • Ability to demonstrate impact in building strong process improvements that had value with scale and efficiency (using automation and tech tools) (Preferred)
Benefits
  • Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
  • Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
  • Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
  • Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
  • Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supportWindowsMacgenerative AI toolsAI automationcloud servicesGoogle WorkspaceOffice 365scriptingprocess improvement
Soft Skills
problem-solvingcustomer serviceeagerness to learncollaborationcommunication
Certifications
IT degreeIT certifications