Multi Service Fuel Card

Account Manager

Multi Service Fuel Card

full-time

Posted on:

Location Type: Hybrid

Location: Overland Park • Kansas • United States

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Tech Stack

Cloud

About the role

  • Retain and grow a book of business by building relationships with customers and acting as their advocate
  • Analyze current customer behavior and conduct high volume outbound phone calls
  • Consult clients on new tools to drive adoption
  • Serve as the customer’s primary point of contact and build long term strategic relationships with decision-makers
  • Identify opportunities to expand existing relationships through upselling and cross-selling
  • Achieve or exceed revenue goals
  • Work with customers, support staff, and third parties to develop and implement solutions to customer issues; ensure that the customer experience is world class
  • Manage and solve conflicts with clients
  • Assist customers through email, phone, and online presentations
  • Other duties as assigned by manager

Requirements

  • Previous experience with CRM systems is required
  • Salesforce and/or Service Cloud preferred
  • Familiarity with trucking industry is a plus
  • Excellent verbal and written communication skills
  • Coachable with ability to optimize performance based on feedback
  • Ability to effectively identify problems and implement a solution
  • Self-starter with the ability to work in team and independent environments
  • Highly motivated and organized with a life-long learner mentality
  • Ability to prioritize work in a fast-paced environment
  • Desire to improve existing processes and embrace change
  • Thrives in a fast-paced environment
  • Proficient in Microsoft Excel, Word, Outlook & PowerPoint
  • Ability to handle high volume of emails (sending and receiving)
Benefits
  • Competitive pay
  • Generous paid time off
  • Medical, dental, vision, FSA, Life/AD&D
  • 401K matching
  • Hybrid work schedule
  • Casual office environment
  • Company events and a fun and engaging company culture
  • Employee referral program
  • Free in-office snacks, beverages, coffee
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM systemsSalesforceService CloudMicrosoft ExcelMicrosoft WordMicrosoft OutlookMicrosoft PowerPoint
Soft Skills
verbal communicationwritten communicationcoachableproblem-solvingself-starterhighly motivatedorganizedability to prioritizeadaptabilityteamwork