Mudflap

Senior Strategic Operations Manager

Mudflap

full-time

Posted on:

Location Type: Hybrid

Location: Palo Alto • California • United States

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Salary

💰 $137,000 - $185,000 per year

Job Level

Senior

Tech Stack

PythonSQLTableau

About the role

  • Develop Risk & Support strategies, partnering with internal teams, to strengthen network and improve experience for drivers and merchants
  • Identify, own and publish operational OKRs and KPIs which will drive positive engagement and usage across Mudflap
  • Leverage data and analysis to develop growth strategies and execution plans to optimize Mudflap functions and address business problems
  • Develop and lead GTM program for new product lines or initiatives, including managing external vendor relationships, evaluating business applications, and developing processes for onboarding and support
  • Lead cross-functional teams to scale operations, optimize organizational structures, and improve operational workflows and processes
  • Assess current tools and systems to identify operational gaps. Determine need for new tools and lead their implementation
  • Present recommendations and results to management and key decision-makers

Requirements

  • 4+ years of experience in tech operations, project manager, and/or Business Analytic roles
  • Analytical skills: you can develop actionable insights from complex data. You have experience with data analysis, data manipulation, and data visualization tools. You are highly proficient in Excel/Sheets and SQL. Experience with Tableau, Python or similar is a plus
  • Process Champion: you have experience implementing end-to-end workflows and processes from scratch for new, future products and existing operations
  • Operations-minded: you find a way to get the function done and prioritizes streamlining and improving processes
  • Collaboration: you are a strong cross-functional leader, effective at managing multiple internal and external teams towards business goals
  • Communication skills: you can communicate complicated insights and arguments both verbally and in writing.
Benefits
  • A remote-first company focused on hiring the best talent
  • A committed team on a mission to change a massive industry for the better
  • A high bar for quality and commitment to self-improvement
  • An open mind to new ideas and methodologies
  • Competitive salary and benefit options
  • Opportunities and support for major career growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisdata manipulationdata visualizationExcelSQLTableauPythonoperational OKRsKPI developmentprocess implementation
Soft Skills
analytical skillscollaborationcommunication skillscross-functional leadershipoperations-mindedprocess champion