Manager, Regional Care Coordination
MTM, Inc.
full-time
Posted on:
Location Type: Office
Location: Tampa • Florida • Mississippi • United States
Visit company websiteExplore more
Salary
💰 $65,440 - $80,000 per year
About the role
- Supervise, motivate, assign, and monitor work of staff and ensure company policies are being followed
- Serve as the Regional Care Subject Matter Expert, both internally and externally
- Manage, develop and provide continuous coaching to staff
- Provide Leadership with metrics and establish goals/targets
- Proactively interface with cross-functional personnel
- Partner with People & Culture to ensure staffing levels are adequate
- Develop incentives and engagement activities
- Continuously review processes for efficiencies and improvements
- Participate in projects and assignments within MTM
- Direct responsibility for monitoring enrollment volume and staffing coverage
- Act as a Brand Ambassador for MTM
Requirements
- High school diploma or G.E.D. equivalent
- Minimum 5 years’ experience in an Operations role
- 5+ years of experience in a leadership capacity
- Contact center & Dispatch experience required
- Excellent communication, presentation, and interpersonal skills
- Ability to maintain high level of confidentiality
- Ability to motivate employees and peers
- Must possess the ability to handle multiple tasks simultaneously
- Good organizational skills with attention to timeliness and details
- Ability to work independently and strategically
- Strong level of proficiently in Microsoft Office Suite, including Microsoft Word and Excel
- Even better if you have a Bachelor's Degree (preferred)
Benefits
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementcontact center experiencedispatch experiencestaffing managementprocess improvementmetrics establishmentgoal settingemployee motivationconfidentiality maintenanceorganizational skills
Soft Skills
leadershipcommunication skillspresentation skillsinterpersonal skillsstrategic thinkingindependencemulti-taskingattention to detailcoachingteam motivation
Certifications
high school diplomaG.E.D.