Senior Customer Service Representative – Call Center Operations
GaP Solutions
Customer Care Representative
MTM, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $15 per hour
Job Level
Junior
About the role
- Act as the frontline representative and image of MTM Health
- Handle inbound calls from Members, Clients, and Facilities
- Perform a variety of tasks that increase in complexity as skills progress
- Expect to handle 60 - 80 calls per day and higher volumes on Mondays
- Provide personalized attention and exceptional care to passengers/members
- Support MTM's mission to remove community barriers through transportation services
Requirements
- Must currently reside in Arkansas
- 1 year of Call Center experience
- 6 months Customer Service experience
- Basic typing/computer experience with excellent navigational skills
- High speed Internet access such as Cable, DSL or Fiber (minimum upload 3 mbps and minimum download 30 mbps)
- Use of wireless and WiFi “air cards” is prohibited
- A quiet space within the home free of distractions including caretaking in order to take in-coming calls
- Ability to handle 60 - 80 calls a day and higher volumes on Mondays
Benefits
- Pay on Demand
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Flexible Scheduling
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Birthday Holiday
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
- Culture of inclusion for employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Call Center experienceCustomer Service experienceBasic typing skillsComputer experienceNavigational skills
Soft skills
Personalized attentionExceptional careAbility to handle high call volumes
